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CRM portals sandbox license

Author Name: Neil Benson

Several of my clients assume that CRM Online sandbox instances don't require a portal license. This is understandable: users do not need additional licenses to access sandboxes and there is no guidance given in the Pricing and Licensing Guide (May 2016).

Some Microsoft representatives suggest that customers do need to purchase portal licenses for sandboxes, but I can't find any guidance to confirm this.

Ideally, there would be a low cost CRM portals sandbox license given that sandbox portals are likely to be much less visited and used and therefore require far fewer resources than a production portal.

Status: Under Review

Thank you for your suggestion.  We are considering ways to surface sandbox portals that may not have the same performance or availability of production portals.

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Status changed to: Under Review

Thank you for your suggestion.  We are considering ways to surface sandbox portals that may not have the same performance or availability of production portals.

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I am running into this issue as well. We have one production Portal add-on license included with our contact, which will be linked to our production CRM site. However we also have development and QA/staging CRM sites and we would ideally have Portal add-ons for these as well, but it doesn't make sense to pay a premium for two more production Portal licenses.  So we have a good development lifecycle for CRM but can't match the Portal to that.

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Do you also have not-for-profit licensing for additional portals

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Yes this is needed

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Definitely required.

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We agree, we have many customers on portals and you have to develop on production environments unless they pay up an expensive monthly fee for an additional "production grade" portal - which they don't need. We just need a test/dev environment for portals.