Lost sales related to this feature not being available. Salesforce.com embeds their social collaboration tool, Chatter, with their mobile experience. CRM Mobile and Yammer are two separate apps that do not work together.
Other issues: - From the browser experience, when you want to search yammer for a particular conversation, you need to go to Yammer and search. It can’t be done from within Dynamics CRM. Statistics show 40% of productivity is lost when users toggle back and further between applications. - From the browser experience, a users Is not able to include a document as part of a post; you need to go to Yammer to do that.
There is a $1.1M opportunity on the table asking for this functionality, and will be lost if we do not have any plans to update.
Add the following functionality to Dynamics CRM: - Embed the Yammer collaboration experience from within Dynamics CRM mobile app, MOCA. - Provide the ability to search yammer for a specific conversation from within CRM browser and MOCA. - Provide the ability to include a document as part of a post from within CRM browser and MOCA.