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Knowledge article’s search target and filter

Author Name: Akira Homma

Below 2 functions are desirable on Knowledge Articles.

・ [Search for Records...] should search including "Name of attachment files"
・ "Accessed frequently" should be added to search filter.

Search results should have [display of order accessed frequently].
It would be great if creating Knowledge Article such as where file is gathered, and content of attachment file is searched within searching records.

Status: Completed

 Thank you for your feedback.

We released this feature as part of the functionality in Knowledge Base search enabled for relevance search. Users can search attachments of Knowledge Articles with relevance search enabled. Users can also sort the results in the order of views, which will put the most frequently accessed articles at top. 

Please refer to the following link for more information:

 https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/add-knowledge-base...

 https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results 

Sincerely,

Karthik Gangidi, 

PM, Microsoft.

Comments
Level: Powered On
Status changed to: Completed

 Thank you for your feedback.

We released this feature as part of the functionality in Knowledge Base search enabled for relevance search. Users can search attachments of Knowledge Articles with relevance search enabled. Users can also sort the results in the order of views, which will put the most frequently accessed articles at top. 

Please refer to the following link for more information:

 https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/add-knowledge-base...

 https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results 

Sincerely,

Karthik Gangidi, 

PM, Microsoft.