Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Unable to sign in to process mining

When I want to log in into the process mining app I get this error message: 


Here is also a screen shot of my log files when i try to log in. 




Can somebody please help me! 


Best regards,

Danish Raouf




@DanishRaouf, the claimed dll is required for signing in. 
I wonder if this is your first attempt to log in or not. First of all, can you retry logging in after rebooting your machine?
The error said, "Unable to load DLL". This means the DLL exists in your client but is not able to load it. 

Thanks you so much for your fast reply. However I deinstalled every file, rebooted my machine and reinstalled and still got the error message. Why is this happening?

ucrtbase.dll stands for "Universal C Runtime Base DLL." It is a crucial system file associated with the Microsoft Visual C++ Redistributable package. This DLL (Dynamic Link Library) file contains essential functions used by programs written in the C++ programming language. The Universal C Runtime (UCRT) is a set of runtime libraries that are necessary for running applications developed with Microsoft Visual Studio.

If you encounter issues related to ucrtbase.dll, it usually indicates a problem with the Microsoft Visual C++ Redistributable package or the absence/corruption of the DLL file. Here are some steps to fix issues related to ucrtbase.dll:

  1. Update Microsoft Visual C++ Redistributable: Ensure that you have the latest version of the Microsoft Visual C++ Redistributable package installed on your system. You can download it from the official Microsoft website.

  2. Repair or Reinstall Microsoft Visual C++ Redistributable: Go to the "Programs and Features" or "Add/Remove Programs" in the Control Panel, locate the Microsoft Visual C++ Redistributable packages, and choose to repair or uninstall and then reinstall them.

  3. Windows Update: Ensure that your Windows operating system is up-to-date. Run Windows Update to install the latest updates and patches.

  4. Run System File Checker (SFC): Open a Command Prompt as an administrator and run the following command:

    bashCopy code
    sfc /scannow

    This command will scan and repair system files, including DLLs.

  5. Check for Malware: Perform a thorough malware scan on your system using a reputable antivirus or anti-malware program. Malware infections can sometimes lead to DLL file issues.

  6. Manually Replace ucrtbase.dll: If the DLL file is missing or corrupted, you may try to replace it manually. Obtain a copy of ucrtbase.dll from a reliable source, such as another computer with the same operating system and version. Place the DLL file in the appropriate system directory (usually C:\Windows\System32).

Always exercise caution when manually downloading DLL files from the internet, as they may be outdated or compromised. It's preferable to obtain DLL files from a trustworthy source or use official installation methods.

Remember to create a system restore point before making significant changes to your system to easily revert to a previous state if needed.

Note: The specific steps and details may vary depending on your operating system version. Make sure to tailor the instructions to your particular situation.

Thanks for sharing the detailed steps you did.

Then, can you try to register the DLL manually?

I bet you know( at least search) the command to register a specific dll from windows command.

Frequent Visitor

I tried to register with cmd prompt however i got this message:


I tried every other option also based on ucrt. I have no clue what to do anymore. However I need to use the process mining app for my work. Can you guys maybe schedule a call? So I can share my screen? 






Tried everything, still not working....

Thanks for your time and update, Dani.

Plus, thanks for your patient.

The team looks at this matter deeply.  You would be updated!

@PeterCrow , please share the steps needed.

Thanks for update @DanishRaouf. I would suggest to re-install Power Automate Process Mining application. Which you already did. So could you please open installation directory of the application and confirm there is ucrtbase.dll file ? 


To locate installation directory

  1. Start  Power Automate Process Mining application
  2. Open Task manager and locate Power Automate Process Mining application
  3. Right click select Properties 
  4. In minit.exe Properties dialog copy Location path from General tab and open folder

There should be ucrtbase.dll file version 10.0.22000.194. 

Hey @PeterCrow ,


Here as you can see there is a ucrtbase file in it. It is also the right version. And still it gives me an error message when I try to log in. 




Can you plse help me further. 


And here is again a screenshot of what is happening when I try to log in. 




Thanks for update @DanishRaouf, could you please upload files from the following folders:

C:\Users\{user}\AppData\Local\Microsoft\Power Automate Process Mining\Logs

C:\Users\{user}\AppData\Local\Microsoft\Power Automate Process Mining\Telemetry



It is not supported to upload those files. Is there another way to upload the files? Or maybe send it to you?

Hi @DanishRaouf, it should be possible to pack them as .zip and upload them here. 

Here you go.

Thanks for update @DanishRaouf.

  1. Do you use any antivirus that could block loading of ucrtbase.dll. If so can you try to temporary disable it and try to sign in ?
  2. Can you open the application installation folder right click the .dll file go to preparties and check the ACL in the security tab. You should have at least permissions to read and execute the file.

We solved it, when I downloaded the app on my private laptop I can open the app. I think my antivirus blocked the app. So its the antivirus... XD

Helpful resources


Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Summer of Solutions | Week 3 Results | Win free tickets to the Power Platform Conference

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Community MembersNumber SolutionsSuper UsersNumber Solutions Deenuji 9 @NathanAlvares24  17 @Anil_g  7 @ManishSolanki  13 @eetuRobo  5 @David_MA  10 @VishnuReddy1997  5 @SpongYe  9JhonatanOB19932 (tie) @Nived_Nambiar  8 @maltie  2 (tie)   @PA-Noob  2 (tie)   @LukeMcG  2 (tie)   @tgut03  2 (tie)       Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 2: Community MembersSolutionsSuper UsersSolutionsPower Automate  @Deenuji  12@ManishSolanki 19 @Anil_g  10 @NathanAlvares24  17 @VishnuReddy1997  6 @Expiscornovus  10 @Tjan  5 @Nived_Nambiar  10 @eetuRobo  3 @SudeepGhatakNZ 8     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji32ManishSolanki55VishnuReddy199724NathanAlvares2444Anil_g22SudeepGhatakNZ40eetuRobo18Nived_Nambiar28Tjan8David_MA22  

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Top Kudoed Authors
Users online (5,387)