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[Announcement] Make your Power Virtual Agents bot start the conversation using a custom canvas

Make your Power Virtual Agents bot start the conversation using a custom canvas blog:






Advocate I
Advocate I

Thanks for this, we are in the middle of implementing this on a client site.

We've found that our bot can take up to 10 seconds to respond (tracked using the performance analyzer in Chrome) - meaning the bot apparently hangs for the user. This is intermittent and can range from 0 - 10 seconds - it doesn't seem to relate to the bot waking up for the first time or anything like that.

We've implemented a work around to show a loading message, but wondered if anyone else has seen this and is there a way to crank up the performance ?


@dougmaloney - Your bot should not take 10 seconds to respond. Can you please share your bot ID so that we can investigate?

@Diganta great - thanks


Or you can see the live chatbot at

It uses a custom canvas but the performance inspector tells me this is not causing the problem.

@Diganta thanks. let me know if you need any other info.

Helper I
Helper I

I get the following error when I open the code in edge, and the website provided in the article.  My bot is published. Here is my file as well


htmlerror.jpgpva error.jpg

New Member

Hello Sir,


Bot isn't initiating the conversation, I followed all customization steps mentioned in What I am missing out can you suggest plz ? 

Frequent Visitor

I followed the steps on: and I can open a html page and the bot works, but not on webpage where I deployed my bot. How can I make it work there?

Thank you for your time.

Isabela Ardions

@MaryT0905 - Please remove the "<>" from the value of the BOT_ID variable.

@Mehvish - Can you try the code from the doc with your Bot ID here HTML try it editor?

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