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Advocate I
Advocate I

Bot icons in Teams do not update

I've successfully installed my bot as an app in Teams (for testing still) and then updated the branding (icons) of my bot.


However, even though the icons show up under "App details" (both the "full colour" and the "transparent outline" ones), the icons on the chat conversation with the both did not update.

 

It seems that the accent colour did update as it sometimes flashes the accent colour (maroon) when hovering over the chatbot icon in the Teams chat.

 

 

mhorn30_1-1598028921246.png

 


Any idea how to get the icons to work? Or do I need to delete the bot and re-publish it for it to work?

1 ACCEPTED SOLUTION

Accepted Solutions
Super User
Super User

Hi @mhorn30 ,

 

Today, it's not possible to update the icon inside the Microsoft Teams.

Microsoft is working on it and will be available soon.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+1.000 students | 25% OFF) : https://www.udemy.com/pva-beginners

View solution in original post

2 REPLIES 2
Super User
Super User

Hi @mhorn30 ,

 

Today, it's not possible to update the icon inside the Microsoft Teams.

Microsoft is working on it and will be available soon.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+1.000 students | 25% OFF) : https://www.udemy.com/pva-beginners

View solution in original post

@mhorn30 ,

 

Adding: https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-microsoft-teams#known-l...


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+1.000 students | 25% OFF) : https://www.udemy.com/pva-beginners

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