Can a PVA be used as an internally facing Smart Assist Bot in the Omni Channel Engagment Hub

[NicholasPlant]

Can a PVA be used as the internally facing Smart Assistance Bot designed to assist the Customer Service Agent in the Omni Channel Engagement Hub in the sense set out here https://docs.microsoft.com/en-gb/dynamics365/omnichannel/developer/how-to/smart-assist-bot or do I need to have a different skill set available to build an Azure Bot - which strictly speaking is what the Smart Assist Bot documentation is taking about. 

[pawan-msft]

@NicholasPlant - I can't speak to feature capabilities in Omnichannel - it's best if you reach out to the team directly at the URL below.

>> https://community.dynamics.com/365/virtual-agent-for-customer-service/f/dynamics-365-virtual-agent-f...

Thank you again for your interest,

Pawan

[Ashish2012]

You can add your bot to an entity form e.g: case 

 https://community.dynamics.com/365/virtual-agent-for-customer-service/f/dynamics-365-virtual-agent-f...