Showing results for 
Search instead for 
Did you mean: 
Super User
Super User

DirectLine connection into 3rd party chat provider

Hi there, 


I have a PVA which is being connected to and successfully utilised by a 3rd party chat server provider. This connects via DirectLine. 


However, none of the chats that occur within the 3rd party's UI (which connects and interacts with the bot) are being 'reported back' to the Dataverse tables and, therefore, not being shown in my Custom Analytics PowerBI report.


Is there something I am missing, or need to ensure that the 3rd party has configured to ensure that these chats (so all metadata, transcripts etc) are passed back to Dataverse?


Many thanks,



Helpful resources

Power Virtual Agents News & Announcements

Power Virtual Agents News & Announcements

Keep up to date with current events and community announcements in the Power Virtual Agents community.

Community Calls Conversations

Community Calls Conversations

A great place where you can stay up to date with community calls and interact with the speakers.

Power Virtual Agents Community Blog

Power Virtual Agents Community Blog

Check out the latest Community Blog from the community!

Users online (5,395)