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Error retrieving user info in teams using PVA app id

I have published a PVA bot skill to a teams channel using the app id that is provided in the PVA platform. 

I used this app id and connected the skill to the teams channel, I am able to run the skill.


However, I am not able to query the details of the user logged in to teams. This works when I deploy the same skill bot using the app id from the azure portal. 

The code which queries the user info - attached Code_snippet.png.

The error message - attached ErrorMessage.png.


Exact error message:

"Microsoft.Bot.Schema.ErrorResponseException: Operation returned an invalid status code 'Unauthorized' at Microsoft.Bot.Connector.Conversations.GetConversationMembersWithHttpMessagesAsync(String conversationId, Dictionary`2 customHeaders, CancellationToken cancellationToken) at Microsoft.Bot.Connector.ConversationsExtensions.GetConversationMembersAsync(IConversations operations, String conversationId, CancellationToken cancellationToken)"




Not applicable

Is there anyone else who is building bots from a source where the user is already signed on? This seems like a somewhat common use case. Examples:

  • I'm logged into Teams and want a bot to search a Sharepoint repository I have access to.
  • I'm a retail consumer logged into a n eCommerce site and logged in with Azure B2C (connected with a Google or Microsoft ID) and want the bot to check on the status of one of my open orders. (Web chat client)

Is it possible to pass the credential from the editing container to PowerVA and use it to execute downstream processes?


As Shinal points out, this works when the skill is embedded in a custom bot, but not if that same skill is used within PowerVA.


Hi @Shinal ,


Are you getting this issue yet?

Maybe PVA has a limitation to get users context, but I will tag the PVA STAFFs to help you.

@ggupta @Diganta 

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Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+1.000 students | 25% OFF) :

Hi @Anonymous ,


You can create the Authentication to get the user token and do things using this token (like getting SharePoint folders and files).

To add the Authentication, you can see this documentation:


Regarding other connections, you can use the Power Automate to get more details inside SharePoint, Azure, or another platform, and return the data to PVA using this documentation:


And finally, in Jun 2020 will be available the Single Sign-on inside the PVA:

Did I answer your question? Mark my post as a solution!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+1.000 students | 25% OFF) :

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