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jab365
Advocate II
Advocate II

Issue publishing bots in teams

I've created a bot in teams, which has been published and approved as a teams app.  Since the first published, the name of the bot has been changed and I'm no longer able to publish and get the following error (Object reference not set to an instance of an object.

Diagnostic Trace Id: RDz0H)

. Has anyone else experienced this and have they managed to resolve?

 

Thanks, 

Jamie

1 ACCEPTED SOLUTION

Accepted Solutions
nic_taylor
Regular Visitor

Hi,

 

We have resolved the issue. We turned every topic off and turned on and re-published one by one.

We found there was one text box that had an issue for some reason, but it was only text with a working hyperlink.

There are a few things to note:
  1. There were no error messages that indicated there was an error with the topic so we had to review each topic one by one and sever topic connections to make it work

  2. There error message is quite unclear to the normal user and makes it seem like there is a wider issue with Teams and the data connector

Thanks

View solution in original post

5 REPLIES 5
renatoromao
Super User
Super User

Hi @jab365 ,

 

Did you follow the requirement of the icon? (30 KB)

And try to sign-out of your team, and sign-in, and try again, please.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português
nic_taylor
Regular Visitor

Hi,

 

We have been having the same issue since Friday/Saturday:

 

Object reference not set to an instance of an object.

Diagnostic Trace Id: kkdM8

The ID changes each time.

 

We have signed in and out with no resolution - any suggestions?

renatoromao
Super User
Super User

Hi @nic_taylor ,

 

I sent a message to your topic here: https://powerusers.microsoft.com/t5/Publish-Channel-Management/Object-reference-not-set-to-an-instan...

 

@jab365 ,

Do you know if the issue persists for you?


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português
nic_taylor
Regular Visitor

Hi,

 

We have resolved the issue. We turned every topic off and turned on and re-published one by one.

We found there was one text box that had an issue for some reason, but it was only text with a working hyperlink.

There are a few things to note:
  1. There were no error messages that indicated there was an error with the topic so we had to review each topic one by one and sever topic connections to make it work

  2. There error message is quite unclear to the normal user and makes it seem like there is a wider issue with Teams and the data connector

Thanks

View solution in original post

Thanks, this worked.  I didn't have to amend any topics, so slightly different

  1. Turned off all custom topics published bot 
  2. Turned on one custom topic then published bot (repeat until all topics are switched on)

I've since done a minor change and tested the publish process and all seems to be back to normal 🙂 

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