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Anonymous
Not applicable

PVA. The bot does not respond to trigger phrases

Hello.

During testing, the bot works.
But when the bot was published and opened to all employees of the organization in MS Teams, the bot did not respond to trigger phrases.

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @Anonymous ,

 

Are you using the bot with the Apps >> Built by your colleagues section >> your bot?

Maybe your Teams app might be caching information. Try signing out and back in again (if you're using the desktop app) or refreshing your browser (if you're using the web app of Teams).


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

6 REPLIES 6
renatoromao
Super User
Super User

Hi @Anonymous ,

 

Are you using the bot with the Apps >> Built by your colleagues section >> your bot?

Maybe your Teams app might be caching information. Try signing out and back in again (if you're using the desktop app) or refreshing your browser (if you're using the web app of Teams).


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
Anonymous
Not applicable

That's right, I use the Apps >> Built by your colleagues section >> my bot

Sign out and back in again did not work, the bot also does not respond to trigger phrases.

@Anonymous , could you confirm if you have published the bot? To see the latest published changes in Teams, type start over in the bot conversation.

Anonymous
Not applicable

I confirm that I published the bot.

Andrey_K_0-1634653519028.png

 

JimyFromTennis
New Member

The same thing is happening to me as well... I've tried re-installing it in the app, in the web version, but it's still not working :((((

JimyFromTennis
New Member

It's also happening to all the users of my bot

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