cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
vijay16
Frequent Visitor

PVA bot is slow to greet on Teams Channel

Hi

 

There are two parts to my question.

  1. Bot is slow to respond to Greetings: We've a bot created on PVA for Teams. For some strange reason, when the user greets the bot, the bot responds really slow. It almost takes 11-13 seconds just to greet the user. There are no power automate flows that're being executed before the bot greets the user. I've designed the conversation for the bot to greet the user first and then collect any further details about them. The remaining topics on the bot do not take this much time even though flows are involved. They're pretty fast. I spoke to a couple of colleagues who work on bots using Bot Framework in C# and Python. They too have noticed something similar. Teams channel is a bit slow to respond for the greetings and the remaining interactions for any other topic seem to be fast. Any particular reason for this ? The web chat seems to be faster than Teams. Also, when the user first adds the bot, the initial greetings are faster comparatively (takes 5-6 seconds). Attached is a screenshot of how my Greetings flow looks.

     

  2. Billed session after activating the Premium license for PVA: Keeping this in mind, we wanted to try out WebChat...but this means going for a premium license. Will the 2000 session quota that we've for paid option apply to the session on Teams channel as well or will the billed session be just counted for the Web Channel.vijay16_1-1644905421969.png
0 REPLIES 0

Helpful resources

Announcements
Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

Top Solution Authors
Users online (2,028)