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prufach
Frequent Visitor

Some users aren’t seeing the BOT updates

There are users using the BOT in Teams.

I noticed that some users are seeing the updates and some not.

I'm waiting (30 min and more) after published, typed "start over" , but I can´t see the latest updates.

 

Is there any know reason of this behavior?

2 REPLIES 2
renatoromao
Super User
Super User

Hi @prufach ,

 

Try to recommend users sign out of the Teams desktop app and sign in again.

Maybe will solve your problem.

If not, wait some hours to guarantee that you have a delay in your current environment. If the issues persist, raise a ticket from MS support team: http://powervirtualagents.microsoft.com/en-us/support 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

Hi  @renatoromao ,

Thanks for reply.
This problem started few days ago, they have reboot and we waited a long time.
I'm going to open a ticket in MS.

 

Regards.

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