cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
NicholasPlant
Advocate I
Advocate I

Using a PVA with Phone system (in preview for Bot Framework)

For anybody who is interested in using the PVA to answer calls originating from the PSTN network - this should be very interesting. https://github.com/microsoft/botframework-ivr  it is in private preview right now (Early Dec 2019) and strictly speaking refers to Bot Framework bots as distinct from PVA. However, it is a pretty significant step in the direction of using PVA to answer phone calls. 

3 REPLIES 3
MarKol
PVA
PVA

Hi,

 

in future releases, you would be able to assign Phone Number(s) to PVA bots to get them to answer calls from PTSN and provide natural language IVR to the callers.

 

Please stay tuned, supporting Voice is a very important scenario for us!

Yes, wait for till next preview release. There are tons of features are going to come in PVA.

🙂 the release notes for the Dynamics 365 / Power Platform 2020 wave 1 release should be hitting the streets any day now if the prior release notes lead time (113 days prior to release)  is any guide. 

Helpful resources

Announcements
2022 Release Wave 1 760x460.png

2022 Release Wave 1 Plan

Power Platform release plan for the 2022 release wave 1 describes all new features releasing from April 2022 through September 2022.

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Planning-build-bot-2-5-20-768x460.png

New Year’s Resolution - Build Conversational Bots!

Access all of the Power Virtual Agents learning resources and join the January learning challenge.

Top Solution Authors
Top Kudoed Authors
Users online (2,012)