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dougmaloney
Advocate I
Advocate I

Very slow response time

Anybody experiencing very, very slow responses from their chatbots. I can often wait up to 10 seconds before the bot responds at all.

According to Chrome performance inspector powerva.microsoft.com is the culprit. Is there a way to set a bot to always on so it doesn't have to wake up ?

 

 

5 REPLIES 5
renatoromao
Super User
Super User

Hi @dougmaloney ,

 

Did your issue persist?

If yes, please, provide the bot id to Microsoft support. Maybe it's a problem inside your environment.

If no, please, close this topic.

 

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Renato Romão
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Renato Romão,

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not resolved yet - waiting to hear from Microsoft support

@ggupta  can you help?

 

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Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

This is a known cold start issue with the DirectLine token. It happens on a low-traffic bot. If the bot has enough traffic, you won’t see this slowness issue. The team is investigating a fix.

@ggupta thanks. I send a GET to it every 5 minutes with uptimerobot - performance is very variable. sometimes responds in 2 seconds, sometimes 10-20

uptime.png

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