cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
andrew_b1
Advocate II
Advocate II

When using a Dataverse for Teams chat bot, do all users need adding to the team?

Can anyone advise please?  I've been unable to determine for sure if this is a requirement from reading the documentation. Ideally I would like to do this, so that users don't need to have an extra team in their list and the user can go straight to the chatbot from the: Apps, Built for your organisation place.

 

I have submitted my chatbot for admin approval in the PVA studio. Then in the Teams Admin Module,  I've approved the chatbot (in manage apps), and added the bot as an allowed custom app in the permission policy.

 

Users are able to install and engage with the bot, but they receive the response "Sorry, you don't have access to talk to the bot".

 

If I add the user to the team the problem does not occur.

 

Am I missing something? Do the users still need to be added to the team's environment even though they aren't in the team perhaps?

 

Any help appreciated, thanks Andrew.

1 ACCEPTED SOLUTION

Accepted Solutions
Expiscornovus
Super User
Super User

Hi @andrew_b1,

 

Is it also still shared with your team as well? I believe you need to remove that first.

Publish and share your new chatbot - Learn | Microsoft Docs

 

sharewithmyteamsetting.png

 

View solution in original post

8 REPLIES 8
Expiscornovus
Super User
Super User

Hi @andrew_b1 

 

Just to double check, have you configured access to everyone in your organisation?

Configure access and authentication - Power Virtual Agents | Microsoft Docs

Yes. In the PVA studio under security, access I have set to Everyone in my Organization

Expiscornovus
Super User
Super User

Hi @andrew_b1,

 

Thanks for checking. Did you also published after changing those access setting?

 

I see a similar thread were they suggested the same thing:

https://powerusers.microsoft.com/t5/General/Sorry-you-don-t-have-access-to-talk-with-the-bot/m-p/741...

 

Expiscornovus
Super User
Super User

Hi @andrew_b1,

 

Is it also still shared with your team as well? I believe you need to remove that first.

Publish and share your new chatbot - Learn | Microsoft Docs

 

sharewithmyteamsetting.png

 

View solution in original post

Thanks for your suggestion Expiscornovus. I have tried re-publishing and ensuring the bot isn't shared with the team. I am getting a different problem now, in that within Teams admin I am unable to add the bot to the permissions policy as a custom app (On trying to save I get the error We can't save the app permission policy right now. Try again. If you continue to have problems, contact Microsoft customer support.)  So perhaps I may have to do that.  NB the error doesn't go away if I add the bot back to teams. and I have encountered this when trying to add a full dataverse chat bot. it's just that initially I was able to add my DfT chatbot to the permission policy.

Expiscornovus
Super User
Super User

Hi @andrew_b1,

 

If the publishing status of the app is published and it is marked as a custom app in the manage apps overview I would also expect you would be able to add it to your custom app permission policy.

 

publishedstatus_allowed.png

andrew_b1
Advocate II
Advocate II

I eventually managed to overcome the problem of adding bot to the Teams permission policy and found that your (Expiscornovus ) suggestions worked.  I think it was still added to team - I was initially using the Full Dataverse version of PVA studio to edit the bot where this isn't as obvious to see.


So my DfT chatbot is now working properly for users who are not added to the Team. 😀

Expiscornovus
Super User
Super User

Hi @andrew_b1,


Thanks for the update. Great to hear that it finally works now 🙂

Helpful resources

Announcements
Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Center-of-Excellence-Starter-Kit-cropped 768x460.png

The Total Economic Impact™ of Power Virtual Agents

Read this 2021 commissioned study, conducted by Forrester Consulting.

Top Solution Authors
Top Kudoed Authors
Users online (1,374)