Showing results for 
Search instead for 
Did you mean: 
Helper I
Helper I

Bot cannot Process Topics because of Case Sensitive

Hi All,


I tried to create a topic, where my bot would response to some greetings, but it seems the bot cannot process the phrase due to case sensitive reason.


Here is my example... I simply create a topic to respon a greeting "Selamat Pagi" with "Selamat Pagi Juga", but the bot couldn't process the phrase if the input is "selamat pagi".


Is there any tips or trick so that the bot could ignore case sensitive?



Alvin Susanto

Dual Super User II
Dual Super User II

Hi @alvinsusanto 


I did notice that if you include a combination of upper and lower case in your topic names, it does pick up case insensitive


My scenario topic trigger phrase  - "Create Teams"  works

event if I try "Create teaMS for me"


If this post helps answer your question, please click on “Accept as Solution” to help other members find it more quickly. If you thought this post was helpful, please give it a Thumbs Up.

Hi @RezaDorrani ,


I notice something... It seems the ignorance of case sensitivity is only applicable for a topic that uses English language.

Could you try to confirm this by creating topics in non English language?



Alvin Susanto

Not applicable

hello @alvinsusanto ,


I have the same problem as you but I use the dutch language. maybe this confirms your suspicion.


with kind regards,

jorno sittrop

Helpful resources

2022 Release Wave 1 760x460.png

2022 Release Wave 1 Plan

Power Platform release plan for the 2022 release wave 1 describes all new features releasing from April 2022 through September 2022.

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.


New Year’s Resolution - Build Conversational Bots!

Access all of the Power Virtual Agents learning resources and join the January learning challenge.

User Group Leader Meeting January 768x460.png

Calling all User Group Leaders!

Don't miss the User Group Leader meetings on January, 24th & 25th, 2022.

Top Kudoed Authors
Users online (2,125)