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Anonymous
Not applicable

Survey format after a topic closes

When a topic closes, there is a survey "Great! Please rate your experience".

After the survey is displayed , if user doesn't respond to the survey and proceeds to ask questions that the chatbot does not recognize, the chatbot says "Sorry, I didn't get that. Please enter a number from 1 to 5" (Pictured below).

I would like to either:

1. Remove the second time the survey shows. The survey only displays once after the topic closes, so the conversation flow goes like "Great! Please rate your experience"-> user doesn't give rating-> types random words-> "Sorry, I didn't get that." 

or

1. Make the second survey format consistent the first. The second time the survey shows will also be in stars instead of square block 1-5, so the conversation flow goes like "Great! Please rate your experience"-> user doesn't give rating-> types random words-> "Sorry, I didn't get that. Please rate your experience".

Thanks in advance for the help! 

yli12_0-1604534251695.png

 

1 REPLY 1
renatoromao
Super User
Super User

HI @Anonymous ,

 

Today, unfortunately, we cannot change the Survey message or behavior yet.

You can suggest your idea here: https://aka.ms/pva/community/ideas


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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