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Topic Naming

In order to manage a large number of topics, it is useful to use a naming convention. However, if a user types in a single word that could match multiple topics, by default it outputs:


Sorry, I didn't get that. Did you mean:


Followed by a list of the topic names.


The topic naming convention means that the name shown is not user friendly. Is there a way to have an additional user friendly topic name?


Hello @Anonymous 


Consider posting an idea in the ideas page for this feature:

I see your pain, I normally try and use a numerical list, like:

1.1 Get Employee Details

1.2 Submit Employee Details

1.3 Status on Employee Submissions

2.1 Get Contractor Details

2.2 ...

2.3 ...


this way even if the bot has a ‘Did you mean’ moment, it still looks readable to the user, but also keeps a structure for the developer

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Hi Partner


Currently its not possible to have the naming convention, however once user enters any phrases, it will give you the list of topics and topic name can be friendly.

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