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sb21
New Member

Topic suggestions - doesn't work with FAQ URL or txt file URL

Hi, 

I can't get my topic suggestions to work. Tried several different FAQ pages, even the example ones (this one: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/faq.html#:~:text=vaccine%20I%20get%3F-,Yes.,to%20....)

AND by making sure the 'https://' is not repeated.

In the top ribbon, it says - 'You have xx new topic suggestions' (with xx being the number), but in 'Suggestions' it the topic never show up. Screen shots below: 

sb21_0-1631038088463.png

 

 

When clicked on Suggestions, it's a blank page. The page becomes inactive.

sb21_1-1631038088463.png

Then after a while, there is some kind of error:

sb21_2-1631038671545.png

 

No suggestions.

Is there a particular format/template to upload topics that I might be missing? 

 

Can you please help?

Thanks!

 

4 REPLIES 4
renatoromao
Super User
Super User

Hi @sb21 ,

 

Try to sign out and sign in again.

If the issue persists, you can raise a ticket into the Microsoft Support team: https://powervirtualagents.microsoft.com/en-us/support


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português
Expiscornovus
Super User
Super User

In addition to @renatoromao his suggestions. 

 

@VishalWankhede2 has a similar issue in the thread below and raised a ticket with support, might be good to follow that thread as well:

https://powerusers.microsoft.com/t5/General/Unexpected-error-occurred-Diagnostic-Trace-Id-0HMBGSJKGP...

sb21
New Member

Thanks @renatoromao and @Expiscornovus ,

I will open up a ticket with MS. 

Expiscornovus
Super User
Super User

Hi @sb21,

 

I don't know how you progressed with the ticket with MS. But in my own environment I can't reproduce the unexpected error anymore 🙂

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