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New Member

Topic suggestions - doesn't work with FAQ URL or txt file URL


I can't get my topic suggestions to work. Tried several different FAQ pages, even the example ones (this one:,Yes.,to%20....)

AND by making sure the 'https://' is not repeated.

In the top ribbon, it says - 'You have xx new topic suggestions' (with xx being the number), but in 'Suggestions' it the topic never show up. Screen shots below: 




When clicked on Suggestions, it's a blank page. The page becomes inactive.


Then after a while, there is some kind of error:



No suggestions.

Is there a particular format/template to upload topics that I might be missing? 


Can you please help?



Super User
Super User

Hi @sb21 ,


Try to sign out and sign in again.

If the issue persists, you can raise a ticket into the Microsoft Support team:

Did I answer your question? Mark my post as a solution!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português
Super User
Super User

In addition to @renatoromao his suggestions. 


@VishalWankhede2 has a similar issue in the thread below and raised a ticket with support, might be good to follow that thread as well:

New Member

Thanks @renatoromao and @Expiscornovus ,

I will open up a ticket with MS. 

Super User
Super User

Hi @sb21,


I don't know how you progressed with the ticket with MS. But in my own environment I can't reproduce the unexpected error anymore 🙂

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