Topic suggestions - doesn't work with FAQ URL or txt file URL

[sb21]

Hi, 

I can't get my topic suggestions to work. Tried several different FAQ pages, even the example ones (this one: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/faq.html#:~:text=vaccine%20I%20get%3F-,Yes.,to%20....)

AND by making sure the 'https://' is not repeated.

In the top ribbon, it says - 'You have xx new topic suggestions' (with xx being the number), but in 'Suggestions' it the topic never show up. Screen shots below: 

When clicked on Suggestions, it's a blank page. The page becomes inactive.

Then after a while, there is some kind of error:

No suggestions.

Is there a particular format/template to upload topics that I might be missing? 

Can you please help?

Thanks!

[renatoromao]

Hi @sb21 ,

Try to sign out and sign in again.

If the issue persists, you can raise a ticket into the Microsoft Support team: https://powervirtualagents.microsoft.com/en-us/support

[Expiscornovus]

In addition to @renatoromao his suggestions. 

@VishalWankhede2 has a similar issue in the thread below and raised a ticket with support, might be good to follow that thread as well:

https://powerusers.microsoft.com/t5/General/Unexpected-error-occurred-Diagnostic-Trace-Id-0HMBGSJKGP...

[sb21]

Thanks @renatoromao and @Expiscornovus ,

I will open up a ticket with MS. 

[Expiscornovus]

Hi @sb21,

I don't know how you progressed with the ticket with MS. But in my own environment I can't reproduce the unexpected error anymore 🙂