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New Member

Topic won't delete

Hi,

I have a topic called Order Brunch3 faulty? that just won't delete. It shows this window when I press delete:

 
Delete Order Brunch3 faulty?
Checking topic variables ...
 

It never finds the variables and I have to escape out of the window.

 

When I go to the authoring canvas, I just see a red exclamation mark and the following message is displayed:

An unexpected server error occurred. Please try again.

Diagnostic Trace Id: Unexpected error: {}

 

Does anyone know how I can delete this topic without deleting the bot or just switching the topic off? A separate issue is that my bot is following some odd paths relating to other Brunch topics I have and I'm wondering if the strange functionality is related to this corrupt topic in some way.

 

Cheers,

Dave

2 REPLIES 2
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Super User
Super User

Hi @DaveOrd ,

 

Did you try to sign-out and sign-in again to your Microsoft account?

If yes, you can try to open the topic, see if has any question using the variables or conditions, or something like that. Try to remove and delete all nodes and just add a new node of type "Show a message", write something in the textbox, save and close to your topic.

Now you will make it available to delete this topic.

 

If this issue persists, try to open a ticket to Microsoft support: https://powervirtualagents.microsoft.com/en-us/support


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+1.000 students | 25% OFF) : https://www.udemy.com/pva-beginners
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Hi @renatoromao ,

I tried signing out and back in but it didn't work. Even when I open the topic, I can't create anything. I think I'll have to raise a ticket. 

Thanks for your help,

Dave

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