cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
New Member

Trigger Variations - Capitalization (word cases)

Hi, 

 

I'm creating a bot to handle internal company requests. So far I've had issues with the triggers due to capitalization. According to the information on docs, adding capitalization and articles will not help with the triggers. However, the bot doesn't recognize triggers in a different case automatically.

 

This screenshot shows the trigger where the word "CMS" is in lower case. 

naeems_1-1596015121941.png

Over here, using lower case works, while using an upper case doesn't.

naeems_0-1596015070118.png

Is there any way to handle this without adding a whole bunch of  triggers in different cases?

Note: I've also tried adding it as an entity but that doesn't work.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Super User
Super User

Re: Trigger Variations - Capitalization (word cases)

Hi @naeems ,

 

Unfortunately, it's not configured to understand cases similar that you used.

I recommend you to create an idea here: https://powerusers.microsoft.com/t5/Ideas/ct-p/pva_ideas

And recommend using inside the trigger phrases, all words in lowercase. And recommend your user to send only lowercase words.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Power Virtual Agents course (FREE): https://www.udemy.com/pva-beginners

View solution in original post

2 REPLIES 2
Highlighted
Super User
Super User

Re: Trigger Variations - Capitalization (word cases)

Hi @naeems ,

 

Unfortunately, it's not configured to understand cases similar that you used.

I recommend you to create an idea here: https://powerusers.microsoft.com/t5/Ideas/ct-p/pva_ideas

And recommend using inside the trigger phrases, all words in lowercase. And recommend your user to send only lowercase words.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Power Virtual Agents course (FREE): https://www.udemy.com/pva-beginners

View solution in original post

Highlighted
New Member

Re: Trigger Variations - Capitalization (word cases)

That's too bad. It seems that the PVA has a long way to go. 😟

Helpful resources

Announcements
August 2020 Community Challenge: Can You Solve These?

August 2020 Community Challenge: Can You Solve These?

We're excited to announce our first cross-community 'Can You Solve These?' challenge!

PVA Community Highlights

June 2020 Community Highlights

Read up on the recent Power Virtual Agents Community news.

PVA Thumb

Video of the Week

Show/Hide Bots (PVA) In Users Preferred Language on Power Apps Portals

Power Platform 2020 release wave 2 plan

Power Platform 2020 release wave 2 plan

Features releasing from October 2020 through March 2021

Top Solution Authors
Top Kudoed Authors
Users online (8,246)