cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
aribo
New Member

Approval email : "The requested action could not be completed"

I created a basic flow that would send an approval email when a new item is added to my custom list in sharepoint. 

 

But although I tried to create several list I keep getting an error when I press the approve or reject button in the email. 

 

In outlook online i get "The action could not be completed."

 

If I click the link in Outlook 2017 I get 

{ "statusCode": 500, "message": "Internal server error", "activityId": "896cb46c-13ee-43e7-a4e1-fc4bd67aed15" }

 

Does anyone know why this is happening ?  

29 REPLIES 29
Harith_S
Frequent Visitor

I'm also facing this issue.. please we need help..Sketch flowpng.png

Harith_S
Frequent Visitor

Maybe our usage exceeds the limits... Check out the link below.. Man Sad

https://flow.microsoft.com/en-us/documentation/billing-questions/

v-yamao-msft
Community Support
Community Support

Hi Aribo,

 

I am using Outlook 2016, I created the flow to send approval email to this email address, both on Windows and Online, I can complete the action without error.

1.png

 

Do you have another email address? Could you try to change the email address to see if you could complete the action?

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi, I got the same issue like that, I'm already try to create using different email address, create a new list and create a new workflow for Approval Email, and always got this issue.

 

At 29th March 2017 my application using Approval workflow can works well. 

 

It happened at 31th March 2017 until now this issue always appeared.

 

Sorry for my english.

 

 

hasitha360
Frequent Visitor

I'm experiencing the same issue with Micorsoft Flow. Approve/reject actions do not work. 

Capture.PNG

 

 

 

 

 

You can use internet Explorer to get "The requested action could not be completed" error  Man IndifferentSketch flowpng.png 

Hi @Harith_S,

 

Thanks for your detailed information.
I am using Flow Plan2, but I am not able to reproduce this issue on my side.
Which Flow Plan are you using?
I am not sure if this is an issue related to usage limits, I am going to confirm this issue from my side.
I will back once I got any updates. Thanks for your understanding and patience.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

@v-yamao-msft   it is a free plan Man Frustrated

 plan flow.png

Hi, @v-yamao-msft, I using Plan 2 in trial mode.3.PNG

 

 

 

 

,

Hi @v-yamao-msft, I'm using the free plan.

 

 

i am also using free plan. last friday dated 31-March my flow was working fine but today when i m going to approve email erorr showing " The action could not be completed" 

 

Please Help.

 

Mateen Khan.

I am also get this error, my approval still working at 30 March, after i check yesterday got massage "The requested action could not be completed". This my plan flow.4.PNG

Please Help.

 

Regards,

Kenmer 

 

i m also using the free plan is there any issue in free plan ? i have created just 2 flows and aprox. 30 list item in a single flow right now.

 

Regards,

Mateen Khan.

Hi @Harith_S,

 

We are not able to reproduce this issue on our side.
Could you send us details of your email address? You could send it to my email at v-yamao@microsoft.com.
Please also provide your Flow ID for a further investigation. Please open the Flow for editing and add a screenshot here and the URL displayed in your browser for that Flow.


Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

information sent on your email.

 

someone please help me to resolved this issue.

 

error when going to approve and rejecterror when going to approve and reject

Im facing the same problem in my environment and im not even using the free version.

Lee
Kudo Collector
Kudo Collector

Hi Guys,

 

My flow has been working fine up to today too unfortunately.

 

when clicking either approve / reject from the email I get

{ "statusCode": 500, "message": "Internal server error", "activityId":

This error is displayed through Chrome but through IE it opens the 'view Downloads' info box and asks me if I want to save the file?

 

the file size is 5.40KB but does nothing if you do try to save it.

 

any one else with this issue?

 

cheers

 

Lee

Hi All,

 

This is an issue happening in non-US environment. And it is due to recent policy change.
It seems that it has been fixed so the Send approval email action should now work as before.
Could you please try it on your side and let me know if it works now.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Community MembersNumber SolutionsSuper UsersNumber Solutions Deenuji 9 @NathanAlvares24  17 @Anil_g  7 @ManishSolanki  13 @eetuRobo  5 @David_MA  10 @VishnuReddy1997  5 @SpongYe  9JhonatanOB19932 (tie) @Nived_Nambiar  8 @maltie  2 (tie)   @PA-Noob  2 (tie)   @LukeMcG  2 (tie)   @tgut03  2 (tie)       Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 2: Community MembersSolutionsSuper UsersSolutionsPower Automate  @Deenuji  12@ManishSolanki 19 @Anil_g  10 @NathanAlvares24  17 @VishnuReddy1997  6 @Expiscornovus  10 @Tjan  5 @Nived_Nambiar  10 @eetuRobo  3 @SudeepGhatakNZ 8     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji32ManishSolanki55VishnuReddy199724NathanAlvares2444Anil_g22SudeepGhatakNZ40eetuRobo18Nived_Nambiar28Tjan8David_MA22   Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 4:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji11FLMike31Sayan11ManishSolanki16VishnuReddy199710creativeopinion14Akshansh-Sharma3SudeepGhatakNZ7claudiovc2CFernandes5 misc2Nived_Nambiar5 Usernametwice232rzaneti5 eetuRobo2   Anil_g2   SharonS2  

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport.   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Top Solution Authors
Users online (1,977)