cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ChrisParker
Advocate IV
Advocate IV

Connecting to a shared mailbox

Hello,

 

Is it possible to connect to a O365 shared mailbox? I have an itbilling mailbox that receives invoices that I'd like to process. I can't figure out how to access this mailbox's Inbox.

 

Thanks,

Chris.

16 REPLIES 16
Alexandre
Frequent Visitor

I have the same need and tried just to add the shared folder adress in the "to" field and I got an error message.

 

Outputs
  • Body
    { "status": 404, "message": "Specified folder 'Inbox' does not exist.", "errors": [] }
  • Headers
    { "pragma": "no-cache", "x-ms-request-id": "4c2f9ab1-8076-4499-b234-3004623ad8a5", "x-Content-Type-Options": "nosniff", "cache-Control": "no-cache", "date": "Tue, 03 May 2016 01:51:39 GMT", "set-Cookie": "ARRAffinity=0b7026ab86c37cc6615d2a9369e3e0c38fb43280e0d50ec6061cf77cc518953b;Path=/;Domain=127.0.0.1", "server": "Microsoft-HTTPAPI/2.0", "x-AspNet-Version": "4.0.30319", "x-Powered-By": "ASP.NET"

In theory, when you add a new trigger or action for "Office 365 Outlook", you have choice of creating a new or using an existing connection. By default, it will use any existing connection it finds. The bottom of the tile for the step will say "Connected to ..." followed by a "Change Connection" link. That link should allow you to create and use a connection to a different mailbox.

 

When creating a new connection, Active Directory may try to be helpful and sign you in automatically to the mailbox of the current user. If you don't get a chance to log-in as the secondary mail account, you may have to copy the URL that appears briefly right after the loading page (the one that starts with login.microsoftonline.com) and open it in an InPrivate window (for Internet Explorer) or Incognito window (for Chrome).

Correct me if I'm wrong but I don't believe shared mailboxes have credentials so there's nothing to login to. I think one gains access to a shared mailbox by permissions alone.

Ahh, sorry. I misunderstood. I'm not sure if shared mailboxes are supported by our O365 integration (it's looking like they aren't). I'll follow up on that. In the meantime, you may still be able to workaround the gap by setting up rules on the shared mailbox to copy/forward/archive the mails into a folder in your individual mailbox and process them from there.

Yeah, that's my Plan B but I was hoping I wouldn't have to go that route. I know the product is in its very early days so I'm sure it will be improved later.

 

I hope the reception to Flow has been positive because I'm really enjoying it. I think it's quite good.

The workaround for this is, indeed, creating a rule that forwards the email to a map in your personal account. Will follow this topic for a more solid solution.

Anonymous
Not applicable

Thank you for this information!  I have the same need and hope that this functionality is worked into the product in the future.

Anonymous
Not applicable

I haven't done this myself for this purpose but in order to connect our Office 365 Room Mailbox to our hosted Skype for Business for the conference room to allow the calendar integration we had to add the -RoomMailboxPassword. Not sure if there's an equivalent for Shared Mailbox but something that may be an alternative to rules and forwards.

 

$rm="[resourceaccount@domain.com]"

 

$newpass="[password]”

 

New-Mailbox -MicrosoftOnlineServicesID $rm -room -Name "[resource room name]" -RoomMailboxPassword (ConvertTo-SecureString $newpass -AsPlainText -Force) -EnableRoomMailboxAccount $true

Just checking to see if support for shared mailboxes has been added to your O365 integration since this thread was started ?  If no, do we know when it might be available ?

Anonymous
Not applicable

Hi,

 

Looking for the same thing.

In my case hoping to use flow to connect to a SharePoint Site Mailbox to mimic the behaviour of the much missed "incoming email enabled libraries" that we have on-prem.

 

Any update, or even a link to a uservoice site where we can suggest and vote this request?

Edit:

Created an idea for upvote on this site

https://powerusers.microsoft.com/t5/Flow-Ideas/Flow-to-support-SPO-Site-Mailbox/idi-p/5982

 

Anonymous
Not applicable

Yes, I think accessing shared mailboxes is a must-have for the Office 365 Outlook integration. When will this feature be added?

 

Edit: I also made a suggestion for voting, in case Microsoft think we only want it for SharePoint:
https://powerusers.microsoft.com/t5/Flow-Ideas/Office-365-Outlook-integration-with-shared-mailboxes/...

Any update on connecting to shared mailbox.  This would be a great add-on to the product!

Just wanted to let you know - I used cpierich's suggestion here and was able to create a Flow using the Room Resource mailbox. It works flawlessly!

 

This also seems to be quite a powerful workaround. I can also log into this account from Outlook 2016 and see an Inbox, Calendar, etc. This is essentially all the power of a licensed mail user without a license. I will not be using it in such a manner, but it is pretty great to have this freedom. This solves a number of issues we have been experiencing with limitations on Shared Mailboxes!

CraigVallis
New Member

I am not sure if this has been generally solved by updates abut I was able to do this by adding a password (In O365 Tenant Admin) to the unlicensed user that was created when the Shared Mailbox is created. This allows you to create a connection to it for the Flows.

Further to CraigVallis's comments, Shared Mailbox support has been added to Flow.

 

You do need to do what CraigVallis has said above or allow permissions (Full access) to the shared mailbox for the user you are running the connection as, the same as if you were using the shared mailbox normally in Office365.

Mik_Haycock
Frequent Visitor

with risk of Necro-ing this thread,

 

I can see from the flow updates that You can now send a mail from a shared mailbox, however my question is,

 

Can I access the out of office/automatic replies of the shared mailbox through Flow ?

 

Tia

 

Michael

Helpful resources

Announcements

Take a short Community User Survey | Help us make your experience better!

To ensure that we are providing the best possible experience for Community members, we want to hear from you!    We value your feedback! As part of our commitment to enhancing your experience, we invite you to participate in a brief 15-question survey. Your insights will help us improve our services and better serve the community.    👉Community User Survey    Thank you for being an essential part of our community!    Power Platform Engagement Team  

Tuesday Tip | How to Get Community Support

It's time for another Tuesday Tip, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.       This Week: All About Community Support Whether you're a seasoned community veteran or just getting started, you may need a bit of help from time to time! If you need to share feedback with the Community Engagement team about the community or are looking for ways we can assist you with user groups, events, or something else, Community Support is the place to start.   Community Support is part of every one of our communities, accessible to all our community members.   Within each community's Community Support page, you'll find three distinct areas, each with a different focus to help you when you need support from us most. Power Apps: https://powerusers.microsoft.com/t5/Community-Support/ct-p/pa_community_support Power Automate: https://powerusers.microsoft.com/t5/Community-Support/ct-p/mpa_community_support Power Pages: https://powerusers.microsoft.com/t5/Community-Support/ct-p/mpp_community_support Copilot Studio: https://powerusers.microsoft.com/t5/Community-Support/ct-p/pva_community-support   Community Support Form If you need more assistance, you can reach out to the Community Team via the Community support form. Choose the type of support you require and fill in the form accordingly. We will respond to you promptly.    Thank you for being an active part of our community. Your contributions make a difference!   Best Regards, The Community Management Team

Community Roundup: A Look Back at Our Last 10 Tuesday Tips

As we continue to grow and learn together, it's important to reflect on the valuable insights we've shared. For today's #TuesdayTip, we're excited to take a moment to look back at the last 10 tips we've shared in case you missed any or want to revisit them. Thanks for your incredible support for this series--we're so glad it was able to help so many of you navigate your community experience!   Getting Started in the Community An overview of everything you need to know about navigating the community on one page!  Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Community Ranks and YOU Have you ever wondered how your fellow community members ascend the ranks within our community? We explain everything about ranks and how to achieve points so you can climb up in the rankings! Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Powering Up Your Community Profile Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile. Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Community Blogs--A Great Place to Start There's so much you'll discover in the Community Blogs, and we hope you'll check them out today!  Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Unlocking Community Achievements and Earning Badges Across the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. Check out some details on Community badges--and find out more in the detailed link at the end of the article! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Blogging in the Community Interested in blogging? Everything you need to know on writing blogs in our four communities! Get started blogging across the Power Platform communities today! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Subscriptions & Notifications We don't want you to miss a thing in the community! Read all about how to subscribe to sections of our forums and how to setup your notifications! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Getting Started with Private Messages & Macros Do you want to enhance your communication in the Community and streamline your interactions? One of the best ways to do this is to ensure you are using Private Messaging--and the ever-handy macros that are available to you as a Community member! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Community User Groups Learn everything about being part of, starting, or leading a User Group in the Power Platform Community. Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Update Your Community Profile Today! Keep your community profile up to date which is essential for staying connected and engaged with the community. Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Thank you for being an integral part of our journey.   Here's to many more Tuesday Tips as we pave the way for a brighter, more connected future! As always, watch the News & Announcements for the next set of tips, coming soon!    

Calling all User Group Leaders and Super Users! Mark Your Calendars for the next Community Ambassador Call on May 9th!

This month's Community Ambassador call is on May 9th at 9a & 3p PDT. Please keep an eye out in your private messages and Teams channels for your invitation. There are lots of exciting updates coming to the Community, and we have some exclusive opportunities to share with you! As always, we'll also review regular updates for User Groups, Super Users, and share general information about what's going on in the Community.     Be sure to register & we hope to see all of you there!

April 2024 Community Newsletter

We're pleased to share the April Community Newsletter, where we highlight the latest news, product releases, upcoming events, and the amazing work of our outstanding Community members.   If you're new to the Community, please make sure to follow the latest News & Announcements and check out the Community on LinkedIn as well! It's the best way to stay up-to-date with all the news from across Microsoft Power Platform and beyond.    COMMUNITY HIGHLIGHTS   Check out the most active community members of the last month! These hardworking members are posting regularly, answering questions, kudos, and providing top solutions in their communities. We are so thankful for each of you--keep up the great work! If you hope to see your name here next month, follow these awesome community members to see what they do!   Power AppsPower AutomateCopilot StudioPower PagesWarrenBelzDeenujialexander2523ragavanrajanLaurensMManishSolankiMattJimisonLucas001AmikcapuanodanilostephenrobertOliverRodriguestimlAndrewJManikandanSFubarmmbr1606VishnuReddy1997theMacResolutionsVishalJhaveriVictorIvanidzejsrandhawahagrua33ikExpiscornovusFGuerrero1PowerAddictgulshankhuranaANBExpiscornovusprathyooSpongYeNived_Nambiardeeksha15795apangelesGochixgrantjenkinsvasu24Mfon   LATEST NEWS   Business Applications Launch Event - On Demand In case you missed the Business Applications Launch Event, you can now catch up on all the announcements and watch the entire event on-demand inside Charles Lamanna's latest cloud blog.   This is your one stop shop for all the latest Copilot features across Power Platform and #Dynamics365, including first-hand looks at how companies such as Lenovo, Sonepar, Ford Motor Company, Omnicom and more are using these new capabilities in transformative ways. Click the image below to watch today!   Power Platform Community Conference 2024 is here! It's time to look forward to the next installment of the Power Platform Community Conference, which takes place this year on 18-20th September 2024 at the MGM Grand in Las Vegas!   Come and be inspired by Microsoft senior thought leaders and the engineers behind the #PowerPlatform, with Charles Lamanna, Sangya Singh, Ryan Cunningham, Kim Manis, Nirav Shah, Omar Aftab and Leon Welicki already confirmed to speak. You'll also be able to learn from industry experts and Microsoft MVPs who are dedicated to bridging the gap between humanity and technology. These include the likes of Lisa Crosbie, Victor Dantas, Kristine Kolodziejski, David Yack, Daniel Christian, Miguel Félix, and Mats Necker, with many more to be announced over the coming weeks.   Click here to watch our brand-new sizzle reel for #PPCC24 or click the image below to find out more about registration. See you in Vegas!       Power Up Program Announces New Video-Based Learning Hear from Principal Program Manager, Dimpi Gandhi, to discover the latest enhancements to the Microsoft #PowerUpProgram. These include a new accelerated video-based curriculum crafted with the expertise of Microsoft MVPs, Rory Neary and Charlie Phipps-Bennett. If you’d like to hear what’s coming next, click the image below to find out more!   UPCOMING EVENTS Microsoft Build - Seattle and Online - 21-23rd May 2024 Taking place on 21-23rd May 2024 both online and in Seattle, this is the perfect event to learn more about low code development, creating copilots, cloud platforms, and so much more to help you unleash the power of AI.   There's a serious wealth of talent speaking across the three days, including the likes of Satya Nadella, Amanda K. Silver, Scott Guthrie, Sarah Bird, Charles Lamanna, Miti J., Kevin Scott, Asha Sharma, Rajesh Jha, Arun Ulag, Clay Wesener, and many more.   And don't worry if you can't make it to Seattle, the event will be online and totally free to join. Click the image below to register for #MSBuild today!   European Collab Summit - Germany - 14-16th May 2024 The clock is counting down to the amazing European Collaboration Summit, which takes place in Germany May 14-16, 2024. #CollabSummit2024 is designed to provide cutting-edge insights and best practices into Power Platform, Microsoft 365, Teams, Viva, and so much more. There's a whole host of experts speakers across the three-day event, including the likes of Vesa Juvonen, Laurie Pottmeyer, Dan Holme, Mark Kashman, Dona Sarkar, Gavin Barron, Emily Mancini, Martina Grom, Ahmad Najjar, Liz Sundet, Nikki Chapple, Sara Fennah, Seb Matthews, Tobias Martin, Zoe Wilson, Fabian Williams, and many more.   Click the image below to find out more about #ECS2024 and register today!     Microsoft 365 & Power Platform Conference - Seattle - 3-7th June If you're looking to turbo boost your Power Platform skills this year, why not take a look at everything TechCon365 has to offer at the Seattle Convention Center on June 3-7, 2024.   This amazing 3-day conference (with 2 optional days of workshops) offers over 130 sessions across multiple tracks, alongside 25 workshops presented by Power Platform, Microsoft 365, Microsoft Teams, Viva, Azure, Copilot and AI experts. There's a great array of speakers, including the likes of Nirav Shah, Naomi Moneypenny, Jason Himmelstein, Heather Cook, Karuana Gatimu, Mark Kashman, Michelle Gilbert, Taiki Y., Kristi K., Nate Chamberlain, Julie Koesmarno, Daniel Glenn, Sarah Haase, Marc Windle, Amit Vasu, Joanne C Klein, Agnes Molnar, and many more.   Click the image below for more #Techcon365 intel and register today!     For more events, click the image below to visit the Microsoft Community Days website.      

Tuesday Tip | Update Your Community Profile Today!

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   We're excited to announce that updating your community profile has never been easier! Keeping your profile up to date is essential for staying connected and engaged with the community.   Check out the following Support Articles with these topics: Accessing Your Community ProfileRetrieving Your Profile URLUpdating Your Community Profile Time ZoneChanging Your Community Profile Picture (Avatar)Setting Your Date Display Preferences Click on your community link for more information: Power Apps, Power Automate, Power Pages, Copilot Studio   Thank you for being an active part of our community. Your contributions make a difference! Best Regards, The Community Management Team

Users online (2,538)