cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ChrisParker
Advocate IV
Advocate IV

Connecting to a shared mailbox

Hello,

 

Is it possible to connect to a O365 shared mailbox? I have an itbilling mailbox that receives invoices that I'd like to process. I can't figure out how to access this mailbox's Inbox.

 

Thanks,

Chris.

16 REPLIES 16
Alexandre
Frequent Visitor

I have the same need and tried just to add the shared folder adress in the "to" field and I got an error message.

 

Outputs
  • Body
    { "status": 404, "message": "Specified folder 'Inbox' does not exist.", "errors": [] }
  • Headers
    { "pragma": "no-cache", "x-ms-request-id": "4c2f9ab1-8076-4499-b234-3004623ad8a5", "x-Content-Type-Options": "nosniff", "cache-Control": "no-cache", "date": "Tue, 03 May 2016 01:51:39 GMT", "set-Cookie": "ARRAffinity=0b7026ab86c37cc6615d2a9369e3e0c38fb43280e0d50ec6061cf77cc518953b;Path=/;Domain=127.0.0.1", "server": "Microsoft-HTTPAPI/2.0", "x-AspNet-Version": "4.0.30319", "x-Powered-By": "ASP.NET"

In theory, when you add a new trigger or action for "Office 365 Outlook", you have choice of creating a new or using an existing connection. By default, it will use any existing connection it finds. The bottom of the tile for the step will say "Connected to ..." followed by a "Change Connection" link. That link should allow you to create and use a connection to a different mailbox.

 

When creating a new connection, Active Directory may try to be helpful and sign you in automatically to the mailbox of the current user. If you don't get a chance to log-in as the secondary mail account, you may have to copy the URL that appears briefly right after the loading page (the one that starts with login.microsoftonline.com) and open it in an InPrivate window (for Internet Explorer) or Incognito window (for Chrome).

Correct me if I'm wrong but I don't believe shared mailboxes have credentials so there's nothing to login to. I think one gains access to a shared mailbox by permissions alone.

Ahh, sorry. I misunderstood. I'm not sure if shared mailboxes are supported by our O365 integration (it's looking like they aren't). I'll follow up on that. In the meantime, you may still be able to workaround the gap by setting up rules on the shared mailbox to copy/forward/archive the mails into a folder in your individual mailbox and process them from there.

Yeah, that's my Plan B but I was hoping I wouldn't have to go that route. I know the product is in its very early days so I'm sure it will be improved later.

 

I hope the reception to Flow has been positive because I'm really enjoying it. I think it's quite good.

The workaround for this is, indeed, creating a rule that forwards the email to a map in your personal account. Will follow this topic for a more solid solution.

Anonymous
Not applicable

Thank you for this information!  I have the same need and hope that this functionality is worked into the product in the future.

Anonymous
Not applicable

I haven't done this myself for this purpose but in order to connect our Office 365 Room Mailbox to our hosted Skype for Business for the conference room to allow the calendar integration we had to add the -RoomMailboxPassword. Not sure if there's an equivalent for Shared Mailbox but something that may be an alternative to rules and forwards.

 

$rm="[resourceaccount@domain.com]"

 

$newpass="[password]”

 

New-Mailbox -MicrosoftOnlineServicesID $rm -room -Name "[resource room name]" -RoomMailboxPassword (ConvertTo-SecureString $newpass -AsPlainText -Force) -EnableRoomMailboxAccount $true

Just checking to see if support for shared mailboxes has been added to your O365 integration since this thread was started ?  If no, do we know when it might be available ?

Anonymous
Not applicable

Hi,

 

Looking for the same thing.

In my case hoping to use flow to connect to a SharePoint Site Mailbox to mimic the behaviour of the much missed "incoming email enabled libraries" that we have on-prem.

 

Any update, or even a link to a uservoice site where we can suggest and vote this request?

Edit:

Created an idea for upvote on this site

https://powerusers.microsoft.com/t5/Flow-Ideas/Flow-to-support-SPO-Site-Mailbox/idi-p/5982

 

Anonymous
Not applicable

Yes, I think accessing shared mailboxes is a must-have for the Office 365 Outlook integration. When will this feature be added?

 

Edit: I also made a suggestion for voting, in case Microsoft think we only want it for SharePoint:
https://powerusers.microsoft.com/t5/Flow-Ideas/Office-365-Outlook-integration-with-shared-mailboxes/...

Any update on connecting to shared mailbox.  This would be a great add-on to the product!

Just wanted to let you know - I used cpierich's suggestion here and was able to create a Flow using the Room Resource mailbox. It works flawlessly!

 

This also seems to be quite a powerful workaround. I can also log into this account from Outlook 2016 and see an Inbox, Calendar, etc. This is essentially all the power of a licensed mail user without a license. I will not be using it in such a manner, but it is pretty great to have this freedom. This solves a number of issues we have been experiencing with limitations on Shared Mailboxes!

CraigVallis
New Member

I am not sure if this has been generally solved by updates abut I was able to do this by adding a password (In O365 Tenant Admin) to the unlicensed user that was created when the Shared Mailbox is created. This allows you to create a connection to it for the Flows.

Further to CraigVallis's comments, Shared Mailbox support has been added to Flow.

 

You do need to do what CraigVallis has said above or allow permissions (Full access) to the shared mailbox for the user you are running the connection as, the same as if you were using the shared mailbox normally in Office365.

Mik_Haycock
Frequent Visitor

with risk of Necro-ing this thread,

 

I can see from the flow updates that You can now send a mail from a shared mailbox, however my question is,

 

Can I access the out of office/automatic replies of the shared mailbox through Flow ?

 

Tia

 

Michael

Helpful resources

Announcements

Back to Basics: Tuesday Tip #1: All About YOUR Community Account

We are excited to kick off our new #TuesdayTIps series, "Back to Basics." This weekly series is our way of helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we will feature new areas of content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!     This Week's Tips: Account Support: Changing Passwords, Changing Email Addresses or Usernames, "Need Admin Approval," Etc.Wondering how to get support for your community account? Check out the details on these common questions and more. Just follow the link below for articles that explain it all.Community Account Support - Power Platform Community (microsoft.com)   All About GDPR: How It Affects Closing Your Community Account (And Why You Should Think Twice Before You Do)GDPR, the General Data Protection Regulation (GDPR), took effect May 25th 2018. A European privacy law, GDPR imposes new rules on companies and other organizations offering goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents. GDPR applies no matter where you are located, and it affects what happens when you decide to close your account. Read the details here:All About GDPR - Power Platform Community (microsoft.com)   Getting to Know You: Setting Up Your Community Profile, Customizing Your Profile, and More.Your community profile helps other members of the community get to know you as you begin to engage and interact. Your profile is a mirror of your activity in the community. Find out how to set it up, change your avatar, adjust your time zone, and more. Click on the link below to find out how:Community Profile, Time Zone, Picture (Avatar) & D... - Power Platform Community (microsoft.com)   That's it for this week. Tune in for more Tuesday Tips next Tuesday and join the community as we get "Back to Basics."

Announcing the MPPC's Got Power Talent Show at #MPPC23

Are you attending the Microsoft Power Platform Conference 2023 in Las Vegas? If so, we invite you to join us for the MPPC's Got Power Talent Show!      Our talent show is more than a show—it's a grand celebration of connection, inspiration, and shared journeys. Through stories, skills, and collective experiences, we come together to uplift, inspire, and revel in the magic of our community's diverse talents. This year, our talent event promises to be an unforgettable experience, echoing louder and brighter than anything you've seen before.    We're casting a wider net with three captivating categories:  Demo Technical Solutions: Show us your Power Platform innovations, be it apps, flows, chatbots, websites or dashboards... Storytelling: Share tales of your journey with Power Platform. Hidden Talents: Unveil your creative side—be it dancing, singing, rapping, poetry, or comedy. Let your talent shine!    Got That Special Spark? A Story That Demands to Be Heard? Your moment is now!  Sign up to Showcase Your Brilliance: https://aka.ms/MPPCGotPowerSignUp  Deadline for submissions: Thursday, Sept 28th    How It Works:  Submit this form to sign up: https://aka.ms/MPPCGotPowerSignUp  We'll contact you if you're selected. Get ready to be onstage!  The Spotlight is Yours: Each participant has 3-5 minutes to shine, with insightful commentary from our panel of judges. We’re not just giving you a stage; we’re handing you the platform to make your mark.     Be the Story We Tell: Your talents and narratives will not just entertain but inspire, serving as the bedrock for our community’s future stories and successes.    Celebration, Surprises, and Connections: As the curtain falls, the excitement continues! Await surprise awards and seize the chance to mingle with industry experts, Microsoft Power Platform leaders, and community luminaries. It's not just a show; it's an opportunity to forge connections and celebrate shared successes.    Event Details:  Date and Time: Wed Oct 4th, 6:30-9:00PM   Location: MPPC23 at the MGM Grand, Las Vegas, NV, USA  

September User Group Success Story: Reading Dynamics 365 & Power Platform User Group

The Reading Dynamics 365 and Power Platform User Group is a community-driven initiative that started in September 2022. It has quickly earned recognition for its enthusiastic leadership and resilience in the face of challenges. With a focus on promoting learning and networking among professionals in the Dynamics 365 and Power Platform ecosystem, the group has grown steadily and gained a reputation for its commitment to its members!   The group, which had its inaugural event in January 2023 at the Microsoft UK Headquarters in Reading, has since organized three successful gatherings, including a recent social lunch. They maintain a regular schedule of four events per year, each attended by an average of 20-25 enthusiastic participants who enjoy engaging talks and, of course, pizza.   The Reading User Group's presence is primarily spread through LinkedIn and Meetup, with the support of the wider community. This thriving community is managed by a dedicated team consisting of Fraser Dear, Tim Leung, and Andrew Bibby, who serves as the main point of contact for the UK Dynamics 365 and Power Platform User Groups.   Andrew Bibby, an active figure in the Dynamics 365 and Power Platform community, nominated this group due to his admiration for the Reading UK User Group's efforts. He emphasized their remarkable enthusiasm and success in running the group, noting that they navigated challenges such as finding venues with resilience and smiles on their faces. Despite being a relatively new group with 20-30 members, they have managed to achieve high attendance at their meetings.   The group's journey began when Fraser Dear moved to the Reading area and realized the absence of a user group catering to professionals in the Dynamics 365 and Power Platform space. He reached out to Andrew, who provided valuable guidance and support, allowing the Reading User Group to officially join the UK Dynamics 365 and Power Platform User Groups community.   One of the group's notable achievements was overcoming the challenge of finding a suitable venue. Initially, their "home" was the Microsoft UK HQ in Reading. However, due to office closures, they had to seek a new location with limited time. Fortunately, a connection with Stephanie Stacey from Microsoft led them to Reading College and its Institute of Technology. The college generously offered them event space and support, forging a mutually beneficial partnership where the group promotes the Institute and encourages its members to support the next generation of IT professionals.   With the dedication of its leadership team, the Reading Dynamics 365 and Power Platform User Group is poised to continue growing and thriving! Their story exemplifies the power of community-driven initiatives and the positive impact they can have on professional development and networking in the tech industry. As they move forward with their upcoming events and collaborations with Reading College, the group is likely to remain a valuable resource for professionals in the Reading area and beyond.  

A Celebration of What We've Achieved--And Announcing Our Winners

As the sun sets on the #SummerofSolutions Challenge, it's time to reflect and celebrate! The journey we embarked upon together was not just about providing answers – it was about fostering a sense of community, encouraging collaboration, and unlocking the true potential of the Power Platform tools.   From the initial announcement to the final week's push, the Summer of Solutions Challenge has been a whirlwind of engagement and growth. It was a call to action for every member of our Power Platform community, urging them to contribute their expertise, engage in discussions, and elevate collective knowledge across the community as part of the low-code revolution.   Reflecting on the Impact As the challenge ends, it's essential to reflect on the impact it’s had across our Power Platform communities: Community Resilience: The challenge demonstrated the resilience of our community. Despite geographical distances and diverse backgrounds, we came together to contribute, learn, and collaborate. This resilience is the cornerstone of our collective strength.Diverse Expertise: The solutions shared during the challenge underscore the incredible expertise within our community. From intricate technical insights to creative problem-solving, our members showcased their diverse skill sets, enhancing our community's depth.Shared Learning: Solutions spurred shared learning. They provided opportunities for members to grasp new concepts, expand their horizons, and uncover the Power Platform tools' untapped potential. This learning ripple effect will continue to shape our growth. Empowerment: Solutions empowered community members. They validated their knowledge, boosted their confidence, and highlighted their contributions. Each solution shared was a step towards personal and communal empowerment. We are proud and thankful as we conclude the Summer of Solutions Challenge. The challenge showed the potential of teamwork, the benefit of knowledge-sharing, and the resilience of our Power Platform community. The solutions offered by each member are more than just answers; they are the expression of our shared commitment to innovation, growth, and progress!     Drum roll, Please... And now, without further ado, it's time to announce the winners who have risen above the rest in the Summer of Solutions Challenge!   These are the top community users and Super Users who have not only earned recognition but have become beacons of inspiration for us all.   Power Apps Community:  Community User Winner: @SpongYe Super User Winner: Pending Acceptance Power Automate Community:  Community User Winner: @trice602 Super User Winner: @Expiscornovus  Power Virtual Agents Community: Community User Winner: Pending AcceptanceSuper User: Pending Acceptance Power Pages Community: Community User Winner: @OOlashyn Super User Winner: @ChristianAbata   We are also pleased to announced two additional tickets that we are awarding to the Overall Top Solution providers in the following communities:    Power Apps: @LaurensM   Power Automate: @ManishSolanki    Thank you for making this challenge a resounding success. Your participation has reaffirmed the strength of our community and the boundless potential that lies within each of us. Let's keep the spirit of collaboration alive as we continue on this incredible journey in Power Platform together.Winners, we will see you in Vegas! Every other amazing solutions superstar, we will see you in the Community!Congratulations, everyone!

September featured user group leader

 Ayonija Shatakshi, a seasoned senior consultant at Improving, Ohio, is a passionate advocate for M365, SharePoint, Power Platform, and Azure, recognizing how they synergize to deliver top-notch solutions. Recently, we asked Ayonija to share her journey as a user group leader, shedding light on her motivations and the benefits she's reaped from her community involvement.      Ayonija embarked on her role as a user group leader in December 2022, driven by a desire to explore how the community leveraged various Power Platform components. When she couldn't find a suitable local group, she decided to create one herself!    Speaking about the impact of the community on her professional and personal growth, Ayonija says, "It's fascinating to witness how everyone navigates the world of Power Platform, dealing with license constraints and keeping up with new features. There's so much to learn from their experiences.:        Her favorite aspect of being a user group leader is the opportunity to network and engage in face-to-face discussions with fellow enthusiasts, fostering deeper connections within the community. Offering advice to budding user group leaders, Ayonija emphasized the importance of communication and consistency, two pillars that sustain any successful community initiative.      When asked why she encourages others to become user group leaders, Ayonija said, "Being part of a user group is one of the best ways to connect with experienced professionals in the same field and glean knowledge from them. If there isn't a local group, consider starting one; you'll soon find like-minded individuals."      Her highlight from the past year as a user group leader was witnessing consistent growth within the group, a testament to the thriving community she has nurtured. Advocating for user group participation, Ayonija stated, "It's the fastest route to learning from the community, gaining insights, and staying updated on industry trends."   Check out her group: Cleveland Power Platform User Group

An MPPC23 Invitation from Charles Lamanna, CVP of Microsoft Business Applications & Platform

Hear from Corporate Vice President for Microsoft Business Applications & Platform, Charles Lamanna, as he looks ahead to the second annual Microsoft Power Platform Conference from October 3rd-5th 2023 at the MGM Grand in Las Vegas.Have you got your tickets yet? Register today at www.powerplatformconf.com  

Users online (2,539)