I'm trying to build a Flow to create a change request in TopDesk.
I started with a custom connector and tried using this documentation - specifically the operatorChanges API.
I edited the swagger file so and I have the authentication working, I think. but when I run the Flow (manually trigger, then run the connector, no other steps) it fails at the connector and says:
"This page is not available for you. You might have followed an old or incorrect link, or you might not have permissions to view the content."
Has anyone successfully used a TopDesk API in Flow? If so am I missing something, can anyone give me any advice?
I have no subscription to TopDesk, so there is no way to test it. Here is a post talked about TopDesk API, hope it could help you something:
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Thank you so much @v-litu-msft , I checked out the post but it's not the same issue. I'm getting like authentication / page not available errors and I can't get past it.
I tried a few different ones including:
operatorChanges (Get AND Post)
The last one seemed to sort of work - it pumped out a bunch of IDs, but no additional data and I couldn't verify if it was correct beacuse I can't see the IDs in TopDesk
I am not positive that the API account has Sys Admin rights - I don't think so. I'm not tenant admin for the TopDesk enviro though so I will check. Is that the level that's definitely needed?
I am just using an API login for the authentication.
So is TD on-prem? If yes I assume you have created a gateway? I guess yes as you said you did get back some ID's. I will try and send you my Create TD swagger file that maybe can assist you.
I believe it is not on-prem, will confirm. So today I tried with changeStatuses command and I tested it in:
Flow - same error
Postman - no error, I got the results. I authenticated the exact same way in both tools...so this seems like a Flow-specific issue? My swagger file is the simplest thing on earth, only contains the login credentials...
Hi @SylvieLet17 , I am also working on connecting several of the TOPdesk API's to my environment.
One thing that I struggled with is that custom connectors are actually considered a premium function. You are allowed to create custom connectors, but they will fail to run if you don't have the proper licensing. Therefore you either need a additional Power Automate license on top of your Office 365 license. Or work from a Power Apps Community Plan. My advice is to check if you are working in the default environment or not, and perhaps use your personal environment instead.
As mentioned by @ Taylope1, posting your swagger input would help. Or posting the apiDefinitions.json and apiProperties.json (using the Microsoft Power Platform Connectors CLI | Microsoft Docs).
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