Flow not sending emails when a user submits multip...

KMac1980 · ‎01-13-2020

One of our business areas created a flow that sends an email to Network Support when a new SharePoint Survey is submitted and it has been working fine, except when a user submits multiple tickets back to back. The first email will send, but no other emails will send afterwards.

I know there are limitations on runs back to back, but it should just delay sending out the other emails correct? We verified that emails were never sent, even delayed.

Is there an issue with Power Automate connecting to SharePoint Surveys? (I know they should be using Forms or a SP list with Power Apps, but our team doesn't have time to build it for them yet, and they aren't comfortable building anything new)

v-litu-msft · ‎01-13-2020

Hi @KMac1980,

How many tickets do you submit at one time? I tested your Flow on my side, and it could run multiple times in a short time.

There is no issue with Power Automate connecting to SharePoint Surveys.

You mentioned the user when a user submits multiple tickets back to back, the first email will send, but no other emails will send afterward. Are you sure the first email is sent by the Flow that the user executes? I assume the email may be sent by other Flow, and the connection of the user is not valid. Please make sure it and let me know, thanks.

Best Regards,
Community Support Team _ Lin Tu
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KMac1980 · ‎01-14-2020

@v-litu-msft the user stated she submittted 4 tickets(surveys) one after another. She got an email saying her support ticket was created from her first submission, the following 3 submissions, no emails were received regarding her ticket. The associate that created the flow checked the shared mailbox that receives the emails/creates the ticket in Service Manager and only the first submission was received by that mailbox, no other emails were received from her. She has had several instances of this happening.

It's all very strange.