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Helper II
Helper II

Get Emails from Shared Mailbox

I am trying to use the Get Emails action to keep track of how many unread emails are in the shared email inbox. I can not find a way to add the shared inbox as a connector.  I can only do this on my own account's inbox. Any thoughts?




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Community Support
Community Support

Hi @cdmcali,


Do you want to get emails from a Shared mailbox?


Creating a connection to Office 365 Outlook connector with the email address of a shared mailbox is not supported in Microsoft Flow currently, we could only create a connection to Office 365 Outlook connector with our own Office 365 account. If you would like this feature to be added in Microsoft Flow, please submit an idea to Flow Ideas Forum:


The Office 365 Outlook connector only supports sending an email from a shared mailbox and monitoring if there is a new email arrives in a shared mailbox currently, more details about the trigger and action related to Shared mailbox, please check the follwoing article:


Best regards,


Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Not applicable

I am trying to use this connector, "When a new email arrives in a shared mailbox", the trigger doesnt work for all emails. Looks like its kinda random. No idea why some gets triggered and others dont.

I am happy if you also vote for the idea linked above.

However if you only want to access incoming mails and do not need the full list of mails contained in the inbox or a certain folder, than I would recommend that you also file a bug report...


kind regards,


Verymuch helpful!... thanks!!

there is a seperate trigger for it.

I understand your disappointnment.

Just like to note that you can do that via MS GRAPH request (premium action "Invoke an HTTP request").

Contact me if you are interested in custom Power Automate development.

Hi all, I've added a new idea, asking for the Shared Inbox options to be added to Get emails (V3) and When an email is flagged (V3)


Unfortunately the idea in the comments above has been marked as completed but the 'solution' is out of date / not working. 


I'd just like the same choices as 'Send an email from a shared inbox (V2)' or the 'When a new email arrives in a shared mailbox (V2)' flow triggers. 


Please vote it here - 

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