cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
EGreen
Advocate I
Advocate I

Item Id doesn't belong to the current mailbox

Hopefully my final edit... @Anonymous alerted us that Microsoft has added a "Mailbox Address" field to Outlook actions. You can enter the address of the shared mailbox in this field to get back to original functionality. I'm keeping all previous solution details below just in case.

 

I've accepted the solution provided by @Anonymous on page 3. As a note for future users running into this issue, this solution requires a premium account. This will not be the best solution for a number of users (myself included), but it's the Microsoft-supported fix and (hopefully) the least likely to fail in the future. 

 

For more information on the Graph API solution, check the posts by @jonathanford on pages 5 and 6. 

 

If you do not have a premium account, the solution on page 3 offered by @Mindaugas is your best bet. You will need to add a new connection to Flow for the shared mailbox and then select that account as the connection for your Flow step. @RHCC gives more details on page 4 - you will also most likely need to add a password to the shared mailbox which is not intuitive. 

 

This is by far the easiest solution, but I'm concerned how long it will work before Microsoft breaks functionality in an update. They do not support shared mailbox connections in Flows that don't specifically use that language, which is a frustrating response given how many users were relying on these Flows for their daily business. 

 

Original post below:

 

Hi all - I'm having an issue with a couple Flows that were previously working without error.

 

When a new email arrives in a shared mailbox runs in a separate Flow and creates a SharePoint list item. One of the attributes added is the id of the trigger email (MessageId from the triggerBody). 

 

I have two other Flows that will reply to this initial email using Reply to email. The stored MessageId is used to reply to the correct email. This has been working for 4+ months without error, but started failing today with the error shown in the Subject (Item Id doesn't belong to the current mailbox). 

 

Myself and one other user are not having this failure. I had a user who was experiencing the failure check their connections in Flow and all apps were still connected. I also had them check their access to the shared inbox in Outlook and they still had full access.  

 

Has anyone run into something similar or have any suggestions? It seems like it must be a user connection to the shared inbox but I'm not sure what else to look into. Thanks!

 

**Editing to note that the Get email step is also failing when referencing the ID of an email in a shared mailbox.

146 REPLIES 146

@Anonymous

 

Yes - two options for you.

 

1. Ask your Office 365 Administrator or your organization's Helpdesk if they are able to reset the password for the account. They may look at you a bit strange - you should reference this article. This sort of thing is certainly outside the norm.

 

2.  If you cannot get help internally, escalate a ticket to Microsoft Support if you have not already, explain the issue and ask them to reset the password and provide the credentials to you.

 

-RHCC

Anonymous
Not applicable

Thanks for the suggestion

You're welcome! 

pmontra
Frequent Visitor

I am getting the same error message as well starting just last week on Flows that should flag an email at the end of the tasks in a Shared Box. Everything runs OK except the last piece for Flagging the Email which gets the error.
pmontra
Frequent Visitor

I am receiving the same error as well. All task run successfully on an email in a Shared Email box and the last piece for Flagging the Email receives the same error.

@pmontra : my flow is also failing at the end when I want to mark it as "Read". But if i forward the email it automatically marks it as read, so I forwarded the mail to my personal mailbox and I have rule in my mailbox to delete this email.

Thank you @Mindaugas ,

 

you are my hero

Anonymous
Not applicable

@Mindaugas @jonathanford , My shared mailbox is in disabled mode as we don't use for any interaction. For this testing purpose we have enabled, reset the password and then added the connection which started working.  But can not keep that Shared Mailbox account in disabled mode and use this? Not sure why Microsoft keep's on changing and breaking existing functionality. Not your fault. 

But for Temporary purpose this is working. I need to looks for permanent solution. 

Permanent solution is to use the "HTTP with Azure AD" connector or the "HTTP" connector with the Graph API but those connectors are Premium. I have the Premium license but haven't wanted to jump off into that yet. 

Violat0r
New Member

Really @microsoft,

Everybody pays you lots of money every month and you guys cannot inform us what have you messed up?

 

Do you really want us to escape to solutions like Nintex or K2?

 

Please treat your client with respect. This action is commonly used in a lots of organizations around the globe. Please give us some update.

Anonymous
Not applicable

This occurs when you run actions which do not pertain to a shared mailbox.

e.g. Delete email refers to deleting email in your personal mailbox. If you use dynamic content (Message Id) from your shared mailbox, it won't work.

 

Microsoft should provide more actions for a shared mailbox. Must be some update Microsoft has run to identify this (which is the right thing to do). Most of their updates seem like an afterthought. Having said that, there aren't many better low code products right now. Also, I won't risk running enterprise dependent solutions on power automate.

Anonymous
Not applicable

@Mindaugas my shared mailbox does not have a password. is there a way to connect to it?

Anonymous
Not applicable

@Anonymous glad this worked for you. My shared mailbox does not have a password but users are granted access to it with their specific credentials. How would this solution work in my case? 

Any feedback is highly appreciated.

Yes - two options for you.

 

1. Ask your Office 365 Administrator or your organization's Helpdesk if they are able to reset the password for the account. They may look at you a bit strange - you should reference this article. This sort of thing is certainly outside the norm.

 

2.  If you cannot get help internally, escalate a ticket to Microsoft Support if you have not already, explain the issue and ask them to reset the password and provide the credentials to you.

 

-RHCC

If you have access to Office Admin, just go to the Users section and find the shared mailbox. Reset the password manually.

 

-RHCC

thanks @Anonymous  -- this worked for me!

jonathanford
Helper II
Helper II

I was able to get the support method working today using the Graph API. I figured this is how they want you to interface with things going forward so might as well get it going. 

Anonymous
Not applicable

@jonathanford glad you got it working. Could you please share how you did it. I am still having issues.

Anonymous
Not applicable

Does anyone tried using Premium connector? We were given premium license and not allowed to enabled Shared Mailbox for direct conenction.

 

So the only option left is to go with Premium connector. Not sure exactly about which connector and Steps to achieve this. 

My flow. 

1. when a new email arrived in Sharedmailbox

2. Get-Attachment V2

3. Copy file to SharePoint Library

 

Can anyone comment instead of Get-Attachment, which premium connector I have to use to retrieve the attachment? 

Hi, I am trying to use the graph api workaround seeing as the approach we've been using has now stopped.

 

https://graph.microsoft.com/v1.0/me/messages

 

Anyone know what the "me" should be replaced with for a shared mailbox ?

 

I've tried the email address(es) of the shared mailbox and none seem to work.

 

Thanks !

Helpful resources

Announcements

Microsoft Ignite 2023: The Recap

What an amazing event we had this year, as Microsoft showcased the latest advancements in how AI has the potential to reshape how customers, partners and developers strategize the future of work. Check out below some of our handpicked videos and Ignite announcements to see how Microsoft is driving real change for users and businesses across the globe.   Video Highlights Click the image below to check out a selection of Ignite 2023 videos, including the "Microsoft Cloud in the era of AI" keynote from Scott Guthrie, Charles Lamanna, Arun Ulag, Sarah Bird, Rani Borkar, Eric Boyd, Erin Chapple, Ali Ghodsi, and Seth Juarez. There's also a great breakdown of the amazing Microsoft Copilot Studio with Omar Aftab, Gary Pretty, and Kendra Springer, plus exciting sessions from Rajesh Jha, Jared Spataro, Ryan Jones, Zohar Raz, and many more.     Blog Announcements Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in data across productivity tools like business applications and Microsoft 365. Click the link below to find out more.     Check out the latest features in Microsoft Power Apps that will help developers create AI-infused apps faster, give administrators more control over managing thousands of Microsoft Power Platform makers at scale, and deliver better experiences to users around the world. Click the image below to find out more.     Click below to discover new ways to orchestrate business processes across your organization with Copilot in Power Automate. With its user-friendly interface that offers hundreds of prebuilt drag-and-drop actions, more customers have been able to benefit from the power of automation.     Discover how Microsoft Power Platform and Microsoft Dataverse are activating the strength of your enterprise data using AI, the announcement of “plugins for Microsoft Copilot for Microsoft 365”, plus two new Power Apps creator experiences using Excel and natural language.       Click below to find out more about the general availability of Microsoft Fabric and the public preview of Copilot in Microsoft Fabric. With the launch of these next-generation analytics tools, you can empower your data teams to easily scale the demand on your growing business.     And for the rest of all the good stuff, click the link below to visit the Microsoft Ignite 2023 "Book of News", with over ONE HUNDRED announcements across infrastructure, data, security, new tools, AI, and everything else in-between!        

Back to Basics Tuesday Tip #9: All About the Galleries

This is the ninth post in our series dedicated to helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we feature new content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!     Today's Tip: All About the Galleries Have you checked out the library of content in our galleries? Whether you're looking for the latest info on an upcoming event, a helpful webinar, or tips and tricks from some of our most experienced community members, our galleries are full of the latest and greatest video content for the Power Platform communities.   There are several different galleries in each community, but we recommend checking these out first:   Community Connections & How-To Videos Hosted by members of the Power Platform Community Engagement  Team and featuring community members from around the world, these helpful videos are a great way to "kick the tires" of Power Platform and find out more about your fellow community members! Check them out in Power Apps, Power Automate, Power Pages, and Copilot Studio!         Webinars & Video Gallery Each community has its own unique webinars and videos highlighting some of the great work being done across the Power Platform. Watch tutorials and demos by Microsoft staff, partners, and community gurus! Check them out: Power Apps Webinars & Video Gallery Power Automate Webinars & Video Gallery Power Pages Webinars & Video Gallery Copilot Studio Webinars & Video Gallery   Events Whether it's the excitement of the Microsoft Power Platform Conference, a local event near you, or one of the many other in-person and virtual connection opportunities around the world, this is the place to find out more about all the Power Platform-centered events. Power Apps Events Power Automate Events Power Pages Events Copilot Studio Events   Unique Galleries to Each Community Because each area of Power Platform has its own unique features and benefits, there are areas of the galleries dedicated specifically to videos about that product. Whether it's Power Apps samples from the community or the Power Automate Cookbook highlighting unique flows, the Bot Sharing Gallery in Copilot Studio or Front-End Code Samples in Power Pages, there's a gallery for you!   Check out each community's gallery today! Power Apps Gallery Power Automate Gallery Power Pages Gallery Copilot Studio Gallery

Unlocking the Power of Community: A Journey with Featued User Group leaders Geetha Sivasailam and Ben McMann

In the bustling world of technology, two dynamic leaders, Geetha Sivasailam and Ben McMann, have been at the forefront, steering the ship of the Dallas Fort Worth Power Platform User Group since its inception in February 2019. As Practice Lead (Power Platform | Fusion Dev) at Lantern, Geetha brings a wealth of consulting experience, while Ben, a key member of the Studio Leadership team at Lantern, specializes in crafting strategies that leverage Microsoft digital technologies to transform business models.   Empowering Through Community Leadership Geetha and Ben's journey as user group leaders began with a simple yet powerful goal: to create a space where individuals across the DFW area could connect, grow their skills, and add value to their businesses through the Power Platform. The platform, known for its versatility, allows users to achieve more with less code and foster creativity.   The Power of Community Impact Reflecting on their experiences, Geetha and Ben emphasize the profound impact that community engagement has had on both their professional and personal lives. The Power Platform community, they note, is a wellspring of resources and opportunities, fostering continuous learning, skill enhancement, and networking with industry experts and peers.   Favorite Moments and Words of Wisdom The duo's favorite aspect of leading the user group lies in witnessing the transformative projects and innovations community members create with the Power Platform. Their advice to aspiring user group leaders? "Encourage diverse perspectives, maintain an open space for idea-sharing, stay curious, and, most importantly, have fun building a vibrant community."   Building Bridges, Breaking Barriers Geetha and Ben encourage others to step into the realm of user group leadership, citing the rewarding experience of creating and nurturing a community of like-minded individuals. They highlight the chance to influence, impact, and positively guide others, fostering connections that extend beyond mere technology discussions.   Joining a User Group: A Gateway to Growth The leaders stress the importance of joining a user group, emphasizing exposure to diverse perspectives, solutions, and career growth opportunities within the Power Platform community. "Being part of such a group provides a supportive environment for seeking advice, sharing experiences, and navigating challenges."   A Year of Milestones Looking back at the past year, Geetha and Ben express pride in the group's growth and global participation. They recount the enriching experience of meeting members in person at the Microsoft Power Platform conference, showcasing the diverse range of perspectives and guest speakers that enriched the community's overall experience.   Continuous Learning on the Leadership Journey As user group leaders, Geetha and Ben recognize the continuous learning curve, blending interpersonal skills, adaptability, and dedication to foster a vibrant community. They highlight the importance of patience, persistence, and flexibility in achieving group goals, noting the significance of listening to the needs and suggestions of group members.They invite all tech enthusiasts to join the Dallas Fort Worth Power Platform User Group, a thriving hub where the power of community propels individuals to new heights in the dynamic realm of technology.

Visit the Community Lounge at Microsoft Ignite!

Are you attending Microsoft Ignite in Seattle this week? If so, we'd love to see you at the Community Lounge! Hosted by members of our Community team, it's a great place to connect, meet some Microsoft executives, and get a sticker or two. And if you're an MVP there are some special opportunities to meet up!     The Community Lounge is more than just a space—it's a hub of activity, collaboration, and camaraderie. So, dive in, explore, and make the most of your Microsoft Ignite experience by immersing yourself in the vibrant and dynamic community that awaits you.Find out the schedule and all the details here: Community Lounge at Ignite! See you at #MSIgnite!    

Back to Basics Tuesday Tip #8: Subscriptions & Notifications

This is the eighth post in our series dedicated to helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we feature new content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!   This Week: All About Subscriptions & Notifications Subscribing to a CategorySubscribing to a TopicSubscribing to a LabelBookmarksManaging & Viewing your Subscriptions & BookmarksA Note on Following Friends on Mobile   Subscriptions ensure that you receive automated messages about the most recent posts and replies. There are multiple ways you can subscribe to content and boards in the community! (Please note: if you have created an AAD (Azure Active Directory) account you won't be able to receive e-mail notifications.)   Subscribing to a Category  When you're looking at the entire category, select from the Options drop down and choose Subscribe.   You can then choose to Subscribe to all of the boards or select only the boards you want to receive notifications. When you're satisfied with your choices, click Save.   Subscribing to a Topic You can also subscribe to a single topic by clicking Subscribe from the Options drop down menu, while you are viewing the topic or in the General board overview, respectively.   Subscribing to a Label You can find the labels at the bottom left of a post.From a particular post with a label, click on the label to filter by that label.          This opens a window containing a list of posts with the label you have selected. Click Subscribe.   Note: You can only subscribe to a label at the board level. If you subscribe to a label named 'Copilot' at board #1, it will not automatically subscribe you to an identically named label at board #2. You will have to subscribe twice, once at each board.   Bookmarks Just like you can subscribe to topics and categories, you can also bookmark topics and boards from the same menus! Simply go to the Topic Options drop down menu to bookmark a topic or the Options drop down to bookmark a board.   The difference between subscribing and bookmarking is that subscriptions provide you with notifications, whereas bookmarks provide you a static way of easily accessing your favorite boards from the My subscriptions area.   Managing & Viewing Your Subscriptions & Bookmarks To manage your subscriptions, click on your avatar and select My subscriptions from the drop-down menu. From the Subscriptions & Notifications tab, you can manage your subscriptions, including your e-mail subscription options, your bookmarks, your notification settings, and your email notification format.     You can see a list of all your subscriptions and bookmarks and choose which ones to delete, either individually or in bulk, by checking multiple boxes.     A Note on Following Friends on Mobile Adding someone as a friend or selecting Follow in the mobile view does not allow you to subscribe to their activity feed. You will merely be able to see your friends’ biography, other personal information, or online status, and send messages more quickly by choosing who to send the message to from a list, as opposed to having to search by username.              

Back to Basics Tuesday Tip #7: Resources for User Groups

This is the seventh post in our series dedicated to helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we feature new content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!   Today's Tip: Resources for User Groups Once you've launched your Community User Group, we are excited to have many resources available that can help you lead, engage, and grow your User Group! Whether it's access to the Microsoft Community Tenant for User Groups, help with finding speakers for your User Group meetings (both local and virtual speakers), and even finding spaces to have your meetings in--we have the resources you need to make your User Group experience be the best it can be!       Microsoft Community Tenant Community Tenant is a free platform where User Group leaders can host virtual events using the Microsoft Teams platform, engage with their communities, share resources, collaborate with fellow organizers, and gain access to best practices and resources. Find out everything you need to know--and how to get started!  Just follow the link: Accessing the Microsoft Community Tenant - Power Platform CommunityNeed Help Finding a Speaker or a Space?We happily provide assistance to our User Groups in finding speakers and rooms for your meetings. Simply fill out the request forms below with as much detail and information as possible, and we will do our best to provide you with the assistance you need! Speaker Requests: https://aka.ms/UGSpeakerOptionsRoom Requests: https://aka.ms/UGroomrequest   Monthly Featured User Group--And User Group Leader We share a featured User Group AND a featured User Group leader here in the community every month. It's our way of sharing how excited we are for what the User Groups are doing around the world and an appreciation for the hard-working leaders who help make them happen. Nominate a User Group doing great work--or a great User Group leader--today! Nomination Form: https://aka.ms/NominateandshareUG  

Users online (5,086)