cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
EGreen
Advocate I
Advocate I

Item Id doesn't belong to the current mailbox

Hopefully my final edit... @Anonymous alerted us that Microsoft has added a "Mailbox Address" field to Outlook actions. You can enter the address of the shared mailbox in this field to get back to original functionality. I'm keeping all previous solution details below just in case.

 

I've accepted the solution provided by @Anonymous on page 3. As a note for future users running into this issue, this solution requires a premium account. This will not be the best solution for a number of users (myself included), but it's the Microsoft-supported fix and (hopefully) the least likely to fail in the future. 

 

For more information on the Graph API solution, check the posts by @jonathanford on pages 5 and 6. 

 

If you do not have a premium account, the solution on page 3 offered by @Mindaugas is your best bet. You will need to add a new connection to Flow for the shared mailbox and then select that account as the connection for your Flow step. @RHCC gives more details on page 4 - you will also most likely need to add a password to the shared mailbox which is not intuitive. 

 

This is by far the easiest solution, but I'm concerned how long it will work before Microsoft breaks functionality in an update. They do not support shared mailbox connections in Flows that don't specifically use that language, which is a frustrating response given how many users were relying on these Flows for their daily business. 

 

Original post below:

 

Hi all - I'm having an issue with a couple Flows that were previously working without error.

 

When a new email arrives in a shared mailbox runs in a separate Flow and creates a SharePoint list item. One of the attributes added is the id of the trigger email (MessageId from the triggerBody). 

 

I have two other Flows that will reply to this initial email using Reply to email. The stored MessageId is used to reply to the correct email. This has been working for 4+ months without error, but started failing today with the error shown in the Subject (Item Id doesn't belong to the current mailbox). 

 

Myself and one other user are not having this failure. I had a user who was experiencing the failure check their connections in Flow and all apps were still connected. I also had them check their access to the shared inbox in Outlook and they still had full access.  

 

Has anyone run into something similar or have any suggestions? It seems like it must be a user connection to the shared inbox but I'm not sure what else to look into. Thanks!

 

**Editing to note that the Get email step is also failing when referencing the ID of an email in a shared mailbox.

146 REPLIES 146

@frano72 

I had to google it myself. I’m going to try and throw a guide together tomorrow. But to your question...

 

Simply treat it as any other user:

https://graph.microsoft.com/v1.0/users/sharedaddress@microsoft.com/messages

Make sure you have the right permissions set (Mail.Read.Shared)

jonathanford
Helper II
Helper II

@Anonymous @Anonymous 

 

I can help tomorrow.

 

Kummarraj88, I am parsing .eml’s that are attached to emails with my flow and didn’t have to change much of anything after I had the JSON figured out and the connection working. 

 

Tom,

I gathered info from lots of different sources to make it happen. I’ll see if I can put it in one place. 

thanks @jonathanford  - had just stumbled across it myself.

 

i left out the /users bit.....thats 66 minutes of googling time i'll never get back !

Anonymous
Not applicable

@jonathanford , Thanks Jonathan. If you can publish a guide on how to retrieve attachments from SHared Mailbox using Graph API or  premium connected, it will be awesome. 

 

Hello,

same error for us. Our flows run fine for several months, now we get errors without changes in the flows: Connectors "get Email", "mark as read", "delete"... on everything which makes changes to a "shared mailbox email arrived"-trigger.

 

"Item Id doesn't belong to the current mailbox"

 

{
"status": 404,
"message": "Item Id doesn't belong to the current mailbox.\r\nclientRequestId: <ID>\r\nserviceRequestId: <ID>",
"error": {
"message": "Item Id doesn't belong to the current mailbox.",
"code": "ErrorInvalidMailboxItemId",
"originalMessage": "Item Id doesn't belong to the current mailbox."
},
"source": "office365-we.<HOST>"
}

 

 

This thread has a lot of pages already. Just as a advice for the next one who come to this topic: 

You can find a idea for a solution on page 3 from User Mindaugas, Link https://powerusers.microsoft.com/t5/Connecting-To-Data/Item-Id-doesn-t-belong-to-the-current-mailbox...

 

I will try it now.

 

But I have two questions about your opinion:

- Even if the solution of Mindaugas works, it is still a bug in PowerAutomate, because when the used User-Connection should have access to the shared mailbox, then it should work also without adding a direct shared-mailbox connection. Or do you think it's correct as it is now?

- Would be good to get this kind of changes before MS release that. We do not use Flows/PowerAutomate for fun, but for our business processes which have to work fine (same as most user here). Any idea how we can make sure to get this detail of changes before having a week of problems?

 

best regards

Microsoft's official word from several different reps is using Outlook actions on Shared Mailboxes aren't supported unless the action has Shared Mailbox in the name. To my knowledge, the only action with Shared Mailbox in the name is a trigger. So, you use the Message ID from that trigger to drive use of the Graph API. 

Hi @jonathanford,

 

in fact there exists an action named "Send an email from a shared mailbox (V2)"  and a trigger "When a new email arrives in a shared mailbox (V2)" you have mentioned.

________________________________________________________

Welcome to my web site.

Anonymous
Not applicable

The issue here has nothing to do with service accounts or connections... I've had 23 flows running for months with no trouble and, starting about a week ago, the flows will no longer recognize attachments that are retrieved from a shared mailbox using the "when a new email arrives in a shared mailbox (v2) once the flow reaches the stage where the attachments are stored in a SP library with Get Attachments (v2).    

 

This flow worked flawlessly and same code, same service account (which, by the way, is running 22 other flows - ones which store attachments WITH the email file on a daily basis).  The bug is with Get Attachments (v2) - and there should be no Graph usage or other solutions or code to be added... this fully functional flow should just work.   I've tested all of the components and the error is all over these forums...

 

Why is there no fix??? 

@Anonymous - welcome to the frustration of the rest of us in this thread. Either login as the shared mailbox as a workaround or use Graph API; that's your options. MS has not said this is a bug which leads one to believe it's working as intended. They have told several they do not support actions on Shared Mailboxes unless the action says "Shared Mailbox" in the name, and to use Graph API as the supported method. 

 

We all commiserate with you, and also suggest using the workaround or supported solution. 

Anonymous
Not applicable

Thanks for your reply... but I stand by my statement that it is not working properly and MS is just testing their crappy code on the public as they've been doing for decades.   I'm not sure how large the companies are that y'all work for, but I'll tell you... providing a functional solution only to have it blow up a couple of days later is the king of thing that gets people laid off (especially during a pandemic).  

I appreciate the recommendations, however, Graph API  is not something I have access to utilize and "logging in as the shared mailbox" is a phrase that makes no sense to me.   

Makes me kick myself for dedicating my entire career to MS products.   It should have never worked if it was never intended to work and last week it worked as I expected it to... There was a change made that broke the flows we all had working and the developers don't care who loses their jobs, etc.   

 

This is no time for this garbage to be happening. 

Cool; guess you didn't read the thread then. 

 

We all feel the frustration. In times like this though, are you going to yell at a brick wall or listen to those who have gone before you and built the bridge you could use if you weren't staring at the wall yelling at it hoping it will listen. 

Anonymous
Not applicable

Yeah, I know i'm yelling at a wall - and I know I'm expressing frustration... but NO ONE needs people like  you to just exacerbate the problem by providing answers and trolling for anger in the forums. 

 

I knew this was a waste of time.   

No trolling here man. There are fixes in this thread you didn't take the time to try. You immediately went to yelling when there are solutions. NO ONE has time for that when people have been helping one another for a week in this thread. 

timothydickson
Frequent Visitor

I found a solution posted by a Microsoft employee in the User Group surrounding a similar issue.  It was simple and it worked for my problem which was specific to the trigger [when a new email arrives at a Shared Outlook Inbox].  I was moving attachments into their respective SharePoint folders by name.  I had added the [Get Attachments] action to this trigger to start the process and (like everybody else here has reported) it worked flawlessly until recently. 

 

Essentially, they explained that this trigger has all of the Attachment IDs in the array when it is called - IF - you have the "Include Attachments" option ticked in the trigger, which I did.  So, you don't need additional actions to get the attachment IDs, the Names, Content, etc.   Once I deleted the [Get Attachments] step and rebuilt the subsequent steps, the flow worked.

 

Hope this helps!
Tim

Anonymous
Not applicable

Hello, @timothydickson,

Could you please share your Flow?


Thank you!

Anonymous
Not applicable

@timothydickson , Thanks for these details. Looks like my issue is fixed after removing "Get-attachment" as attachments are already there when we use initial trigger called "When  a new email arrived in Shared Mailbox V2". 

 

I am using Apply to each loop and inside that I am using "create file" in SharePoint based up on initial trigger. I believe it will create file for each and every attachment that was sent to this Shared-mailbox right? 

@jonathanford/ @Anonymous

 

Yes, good we have a solution. But I think that's not a reason why we should not complain about the situation. We use PowerAutomate for business processes, most customer will do that. And MS customer also have customer by their-self, which are affected when flows start making errors.

So, in my opinion MS should simply not change "things" so long-running customer flows run on error for days until find a solution.

Or affected customer have to be informed about that change before.

 

When searching in the templates, there are also some I tried today, which have the the same problem because Connectors in these templates run on "shared mailbox" which will not work anymore. Like this one:

 

Save attachments to OneDrive (Business) on new email in shared mailbox

https://emea.flow.microsoft.com/en-us/galleries/public/templates/91ed73104ee311e78ced3beedb3cacd3/save-attachments-to-onedrive-business-on-new-email-in-shared-mailbox/

 

This makes a "mark as read" on a mail in a shared mailbox, which is producing the "Item Id doesn't belong to the current mailbox" error. Or do I miss something and this template is still working?

At the moment it seems MS has changed more, because it already fails at the start of the flow when using "user connection" and "shared mailbox". This at least would be consistent. 🙂
So, it seems, it is at least clear for user now, who want to use this template for new flows, because it let you know from the start, that you cant't use it with your user-connection.

But I only get this error on beginning, when using the template. I do not get the error when using "When a new email arrives in a shared mailbox (V2)" trigger in a new flow manually and using my "user connection" to connect to a shared mailbox. Perhaps I miss something here. 😞

 

 

It sucks for sure, but that's joys of "the cloud" and SaaS. You're on someone else's infrastructure and at their mercy. Can you imagine what Change Control would look like if they asked all their customers before they changed something? We don't know this wasn't a security vulnerability. 

Indeed.  Yes, that is correct.

Helpful resources

Announcements

Celebrating a New Season of Super Users with Charles Lamanna, CVP Microsoft Business Applications

February 8 was the kickoff to the 2024 Season One Super User program for Power Platform Communities, and we are thrilled to welcome back so many returning Super Users--as well as so many brand new Super Users who started their journey last fall. Our Community Super Users are the true heroes, answering questions, providing solutions, filtering spam, and so much more. The impact they make on the Communities each day is significant, and we wanted to do something special to welcome them at our first kickoff meeting of the year.   Charles Lamanna, Microsoft CVP of Business Applications, has stressed frequently how valuable our Community is to the growth and potential of Power Platform, and we are honored to share this message from him to our 2024 Season One Super Users--as well as anyone who might be interested in joining this elite group of Community members.     If you want to know more about Super Users, check out these posts for more information today:    Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

February 2024 User Group Update: Welcoming New Groups and Highlighting Upcoming Events

It's a new month and a brand-new year, which means another opportunity to celebrate our amazing User Groups!Each month, we highlight the new User Groups that have joined the community. It's been a busy season for new groups, because we are thrilled to welcome 15 New User Groups! Take a look at the list below, shared by the different community categories. If your group is listed here, give this post a kudo so we can celebrate with you!   We love our User Groups and the difference they make in the lives of our Community! Thank you to all the new User Groups, new User Group leaders--we look forward to hearing about your successes and the impact you will leave!   In addition to our monthly User Group spotlight, it's a great time to share some of the latest events happening in our User Group community! Take a look at the list below to find one that fits your schedule and need! There's a great combination of in-person and virtual events to choose from. Also, don't forget to review the many events happening near you or virtually! It's a great time of year to connect and engage with User Groups both locally and online. Please Welcome Our NEW User Groups   Power Platform: Heathcare Power Platform User Group Power Platform Connect Hub Power Platform Usergroup Denmark Mexico Norte- Power Platform User Group Pune Power User Group Sudbury Power Platform User GroupMicrosoft User Group GhanaMPPBLR - Microsoft Power Platform Bengaluru User Group Power Apps:   Myrtle Beach Power Platform User GroupAnanseTechWB PowerApps Copilot Studio: Pathfinders Power Platform Community Dynamics365: Cairo, Egypt MSD 365 Business Central/NAV/F&O User GruopMS Dynamics 365 Business Central LatamCincinnati OH D365 F&O User Group February User Group Events February 2024 Cleveland Power Platform User GroupPortallunsj - Februar 2024Indiana D365/AX February User Group MeetingQ1 2024 KC Power Platform and Dynamics 365 CRM Users Group 

January 2024 Community Newsletter

Welcome to our January Newsletter, where we highlight the latest news, product releases, upcoming events, and the amazing work of our outstanding Community members. If you're new to the Community, please make sure to follow the latest News & Announcements in each Community and check out the Community on LinkedIn as well! It's the best way to stay up-to-date in 2024 with all the news from across Microsoft Power Platform and beyond.      COMMUNITY HIGHLIGHTS Check out the most active community members of the last month! These hardworking members are posting regularly, answering questions, giving (and receiving!) kudos, and consistently providing top solutions in their communities. We are so thankful for each of you--keep up the great work! If you hope to see your name here next month, make it your New Year's Resolution to be more active in the community in 2024.   Power AppsPower AutomateCopilot StudioPower PagesWarrenBelzWarrenBelzPstork1saudali_25LaurensMPstork1stephenrobertLucas001AARON_ClbendincpaytonSurendran_RANBNived_NambiarMariamPaulachanNikhil2JmanriqueriosANBJupyter123rodger-stmmbr1606Agniusstevesmith27mandelaPhineastrice602AnnaMoyalanOOlashynBCLS776grantjenkinsExpiscornovusJcookSpongYeAARON_CManishSolankiapangelesPstork1ManishSolankiSanju1Fubar   LATEST NEWS Power Platform 2024 Release Wave Highlights This month saw the 2024 Release Wave 1 plans for Microsoft Power Platform and Microsoft Dynamics 365- a compilation of new capabilities planned for release between April and September 2024. Click here to read Corporate Vice President Maureen (Mo) Osborne's detailed breakdown of the upcoming capabilities, and click the image below to check out some of the Power Platform 2024 Release Wave 1 highlights.     "What's New" Power Platform Shorts Series This month we also launched our brand-new 'Power Shorts' series on YouTube - a selection of super sweet snapshots to keep you in the loop with all the latest trends from across the Power Platform and beyond. Click the image below to check out the entire playlist so far, and don't forget to subscribe to our YouTube channel for all the latest updates.   Super User In Training (S.U.I.T) It was great to see the Power Platform Community officially kick off Season One of their Super User in Training (SUIT) program this month! Their first meeting saw an amazing turnout of over 300 enthusiastic participants who started their dynamic journey toward becoming Super Users. Huge thanks to Manas Maheshwari, Eric Archer, Heather Hernandez, and Duane Montague for a fantastic kick-off. The first meeting also saw seasoned Super User, Drew Poggemann, share invaluable insights on navigating the #MicrosoftCommunity with finesse. Many thanks to Drew for setting the stage and emphasizing the importance of active engagement and the art of providing thoughtful community solutions. If you want to learn more about the features and benefits of gaining Super User status, click the image below to find out more, and watch this space for more info about Season Two and how you can SUIT UP in the community!     UPCOMING EVENTS Microsoft 365 Community Day - Miami - February 1-2, 2024 It's not long now until the Microsoft 365 Community Day Miami, which will be taking place at the Wolfson Campus at Miami Dade College on 1-2 Feb. 2024. This free event is all about unlocking the full potential of Power Platform, Microsoft 365, and AI, so whether you’re a tech enthusiast, a business owner, or just curious about the latest Microsoft advancements, #M365Miami is for you.   The event is completely free and there will sessions in both English and Spanish to celebrate the vibrant and diverse make-up of our amazing community. Click the image below to join this amazing Community Day in Miami and become a part of our incredible network of learners and innovators!     Microsoft Fabric - Las Vegas - March 26-28, 2024 Exciting times ahead for the inaugural #MicrosoftFabric Community Conference on March 26-28 at the MGM Grand in Las Vegas. And if you book now, you can save $100 off registration! The Microsoft Fabric Conference will cover all the latest in analytics, AI, databases, and governance across 150+ sessions.   There will be a special Community Lounge onsite, interactive learning labs, plus you'll be able to 'Ask the Experts' all your questions to get help from data, analytics, and AI specialists, including community members and the Fabric Customer Advisory Team. Just add the code MSCUST when registering for a $100 discount today. Click the image below to find out more about the ultimate learning event for Microsoft Fabric!     Microsoft 365 Conference - Orlando - April 30 - May 2, 2024 Have you added The Microsoft 365 Conference to your community calendar yet? It happens this April 30th - May 2nd in Orlando, Florida. The 2024 Microsoft 365 Conference is one of the world’s largest gatherings of Microsoft engineers and community, with a strong focus on Power Platform, SharePoint, Azure, and the transition to an AI-powered modern workplace.   Click the image link below to find out more and be prepared to be enlightened, educated, and inspired at #M365Conf24!   LATEST COMMUNITY BLOG ARTICLES Power Apps Community Blog Power Automate Community Blog Copilot Studio Community Blog Power Pages Community Blog Check out 'Using the Community' for more helpful tips and information: Power Apps, Power Automate, Copilot Studio, Power Pages  

Super Users 2024 Season One is Here!

   We are excited to announce the first season of our 2024 Super Users is here! Our kickoff to the new year welcomes many returning Super Users and several new faces, and it's always exciting to see the impact these incredible individuals will have on the Community in 2024! We are so grateful for the daily difference they make in the Community already and know they will keep staying engaged and excited for all that will happen this year.   How to Spot a Super User in the Community:Have you ever written a post or asked for help in the Community and had it answered by a user with the Super User icon next to their name? It means you have found the actual, real-life superheroes of the Power Platform Community! Super Users are our heroes because of the way they consistently make a difference in the Community. Our amazing Super Users help keep the Community a safe place by flagging spam and letting the Community Managers know about issues. They also make the Community a great place to find answers, because they are often the first to offer solutions and get clarity on questions. Finally, Super Users share valuable insights on ways to keep the Community growing, engaging, and looking ahead!We are honored to reveal the new badges for this season of Super Users! Congratulations to all the new and returning Super Users!     To better answer the question "What is a Super User?" please check out this article: Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

Did You Attend the Microsoft Power Platform Conference in 2022 or 2023? Claim Your Badge Today!

If you were one of the thousands of people who joined us at the first #MPPC Microsoft Power Platform Conference in 2022 in Orlando--or attended the second-annual conference in Las Vegas in 2023--we are excited to honor you with a special community badge! Show your support for #MPPC Microsoft Power Platform Conference this year by claiming your badge!           Just follow this link to claim your badge for attending #MPPC in 2022 and/or 2023: MPPCBadgeRequest    Want to earn your badge for 2024? Just keep watching our News & Announcements for the latest updates on #MPPC24.

Microsoft Power Platform | 2024 Release Wave 1 Plan

Check out the latest Microsoft Power Platform release plans for 2024!   We have a whole host of exciting new features to help you be more productive, enhance delegation, run automated testing, build responsive pages, and so much more.    Click the links below to see not only our forthcoming releases, but to also try out some of the new features that have recently been released to market across:     Power Apps  Power Automate  Copilot Studio   We can’t wait to share with you all the upcoming releases that will help take your Power Platform experience to the next level!    Check out the entire Release Wave: Power Platform Complete Release Planner 

Users online (3,723)