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Anonymous
Not applicable

Outlook.com - Invalid connection

When connecting to Outlook.com, I try to sign in using my work Microsoft account email and get "That Microsoft account doesn't exist. Enter a different account or get a new one."

 

My IT Department says we use mail.companyname.com and they are in the process of moving to office.com (which I can get to but shows old emails, not synced to exchange properly is my guess.)

 

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
v-yiwenxie-msft
Microsoft
Microsoft

Hi @Anonymous 

 

Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account.

2.17-1.PNG

If this problem still exists, please feel free to let me know.

 

Best Regards,
Community Support Team _ Kira Xie
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

5 REPLIES 5
v-yiwenxie-msft
Microsoft
Microsoft

Hi @Anonymous 

 

Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account.

2.17-1.PNG

If this problem still exists, please feel free to let me know.

 

Best Regards,
Community Support Team _ Kira Xie
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi - I am using the correct connector - But I am still receiving an error.

 

"Connection not found. Please create a new connection and change your application to use the new connection."

 

Error 

 

Outlook 365 

Same problem here. Just started.

neilbroome
Microsoft
Microsoft

Same issue started today

neilbroome
Microsoft
Microsoft

Same issue

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