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Advocate I
Advocate I

Trouble Creating a Custom Connector



I am attempting to create an on premise custom connector to BarTender, but no matter what settings I have tried, upon clicking "Test operation" in a split second this error message below appears.  I am not even sure where to begin to troubleshoot what is occurring.



Community Support
Community Support


what is http error code you getting 

can you get browser trace captured

Hello @kierian,


After recreating the connector a dozen times with no luck it decided to start working today!  I am still have issues getting it to connect to my on premise API, but at least I am getting actual error messages now.  


After having the issues of the connector not even making a query, I am not sure if I am doing something incorrectly or if it is correct and for whatever reason the custom connector platform is just giving issues.


I have this POST that I can reach fine internally, but I receive error messages 404 and 500 when clicking "Test operation". 




What is the proper way to make this query on the custom connector platform?  For the host do I just list the local ip address and port?  Would the base URL be /Integration/BarTenderTest   ?




For the Definition POST request, would the url just be /Execute ?



Advocate I
Advocate I

The connector has just started working.  It appears that the platform just has very long delays?  It took 24 hours from when I created the gateway and another couple hours after configuring the parameters before it began to work.  Thinking I was inputting something incorrectly, I kept changing the settings all week and by doing that it was never going to work without giving it time.

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