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Anonymous
Not applicable

Unable to connect to Jira (Load an Issue) V2

Hi,

I am struggling to get my new flow to work.  I have created the flow so that a new message in a teams channel creates an issue within a Jira Cloud Project.  I have been successful in getting it to create a new project, but when I try to create an issue I get a Bad Request message. I am successfully connected to Jira because I can access the list of projects and Issue Types.

ccharker_0-1619760531200.png

I have no idea what is wrong.....looks to me like the connector has an error and needs to have additional data in it.  

 

Any assistance would be really appreciated

 

Cathy

11 REPLIES 11
kierian
Community Support
Community Support

Hello 

  • The Create a new issue (V2) action supports only simple types such as string, number, date, and datetime in the dynamic schema. If there are complex fields, the operation will fail with the following error: "EXPECTED502: Field '{key}' of type '{type}' is not supported.".

JIRA - Connectors | Microsoft Docs

Anonymous
Not applicable

Hi Kierian,

thanks for responding.  I am a little confused.  The connector is "Create a new issue (V2)", so can you please confirm what issues it will create?

The error is provides is not an EXPECTED502, it is a BadGateway

It's a bit confusing that a connector named 'Create a new issue' won't actually create a new issue.....

  

The dynamic operation request to API 'jira' operation 'ListIssueTypesFields' failed with status code 'BadGateway'. Error response: { "error": { "code": 502, "message": "Field 'reporter' of type 'user' is not supported.", "source": "australia-001.azure-apim.net", "path": "choose\\when[1]\\choose[1]\\when[4]", "clientRequestId": "8f1cef12-5776-4ea1-979c-52872c57556e" } }

 

When I use the Jira connector to create a project it works fine and creates a new project.  Can you please suggest any option on how I can create an issue (simple task) within an existing Jira project.

 

Any assistance is appreciated.

Anonymous
Not applicable

Hi Kierian,

Just an update.  I took all the fields away in Jira (so they are not expected) for the initial load.  Appears to get through the above issue.  It now throws an error saying I need to pass some additional data:

 

Issue fields are empty. Please ensure that all required fields is provided.
 
Is there any way that I can pass more data to Jira (using details from the trigger)..
 
Cathy
Abrown1
Regular Visitor

I am having the same issue. This is on a brand new, stock account of Jira, so no special fields etc. 

 

 

 

Ok... reread Kierian's response, and realized that the default "Reporter" Field was what was throwing the error. Removed the field from Jira and now receive a new error.

 

"The response from API 'jira' operation 'ListIssueTypesFields' with status code '200' does not contain a valid OpenAPI schema object."

 

Abrown1_0-1621369259748.png

 

Anonymous
Not applicable

Hi all,

 

Has there been any update on this? I am also struggling to use the JIRA connector to create a new issue. I am trying to create an issue using the power automate visual in Power BI and I get the same issue as above. 

 

I have also built a separate custom connector to use the JIRA API however JIRA do not allow third party websites to call protected APIs and so I cannot authenticate.

 

It would be good if we had the ability to customise connectors to add in fields.

 

Thanks,

Joe

 

douglas07
Helper I
Helper I

I have the same problem @Abrown1 . This question return in other topics and apparently don't have solution.

By the way i creat a new question for this, if you have the solution, please share.

 

https://powerusers.microsoft.com/t5/Using-Flows/I-can-t-set-jira-projects/m-p/1270119#M25618

douglas07
Helper I
Helper I

This problem happens because have a inconsistence in Jira conection.

For solve, acess: Data >> Conection and edited the Jira conector.

Problaby the name of usuare or the Api Token are wrong.

bu11frogg
Advocate III
Advocate III

In your Jira project(s), you have to customize each Issue type you want to use with PowerAutomate.  Remove the "Reporter" field (drag it off to the right) and Save the change for that issue type.  That fixed everything for me.

ivy19
New Member

Hi, how do you fix it? can you tell me more about it?

bu11frogg
Advocate III
Advocate III

@ivy19  In Jira, go to Project Settings -  Issue Types.  Find an issue type that you want to use with Power Automate and click it -- the fields it uses will show up.  Find the "Reporter" field and drag it out over to the "Fields" pane on the right.  Click "Save Changes".  I've actually found I can put the Reporter field back and Save Changes again and it'll work fine!

 

You will probably have to do this for each Issue Type that you plan to use with Power Automate.

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