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Sampath_Kumar
Frequent Visitor

Unable to see On Premises gateway list

Hi All,

 

I am facing problem with On-Premises data gateway.

When we creating a new connection to test custom connector, unable to see any gateways drop down.

I am able to see cancel and create buttons only.

 

Gateway-Error.PNG

 

 
 
 
2 REPLIES 2
sss
Community Support
Community Support

Hi Sampath,

 

Could you please check your On-Premises date gateway is located in the same place as the selected environment, you follow up this doc to double-check https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-data-region 

 

Please notes, if  you are not sure which region you should choose, please raise a service request to Microsoft via PowerPlatform portal. For example, your environment is located in East US, but the region dropdown list will provide two options 'East US' and 'East US 2'.

 

Also, after On-Premises date gateway installed, it will take few mins or few hours to be updated on Web.

 

Hope it helps

Sampath_Kumar
Frequent Visitor

Hi All,

 

Thanks for the response.

I am able to get the gateways. Issue is on my side when I am creating custom connector forgot check on-premises checkbox.

 

Thanks

Sampath

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