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AValk
Frequent Visitor

Wrong font size using SendEmailV2 connector

Hi,

 

I'm currently using the send email v2 connector to send an email reminder in a flow.

The font I'm using is Verdana size 9.

For some reason, when this email arrives in my inbox it changes to font size 7?

It's not just this size: when I change the size in the flow, for example when I change the font size to 11, the actual email has font size 8,5.

 

How can I fix / debug this?

1 ACCEPTED SOLUTION

Accepted Solutions
annajhaveri
Community Champion
Community Champion

@AValk add <html><body> in start of your email content while you are in code view and add </body></html> at the end of your email content, that will not reset the content, as shown in below example

annajhaveri_0-1657282557357.png

 

Regards,
Anna Jhaveri

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View solution in original post

6 REPLIES 6
annajhaveri
Community Champion
Community Champion

@AValk  can you click on the code view button in body parameter of send email action and take and share the screenshot of it. Code view would show actual details of font size and family. 

Regards,
Anna Jhaveri

If I have answered your question, please mark the post as Solved to help other users to identify the correct answer
If you like my response, please give it a Thumbs Up.
AValk
Frequent Visitor

@annajhaveri it looks fine in the code: 

AValk_0-1657204377198.png

 

The actual email: (cursor was in the email body)

AValk_3-1657204610752.png

 

 

also, when I save the flow, leave the page and open it again in edit mode, the font size resets to 12.

 

annajhaveri
Community Champion
Community Champion

@AValk  in the send email action, body parameter, if its not showing the code view, click on code view button as shown in below screenshot. Then wherever you have font-size: 9px, make it 9pt and it will have same 9 font size in the actual emails.

annajhaveri_0-1657278180093.png

 

Regards,
Anna Jhaveri

If I have answered your question, please mark the post as Solved to help other users to identify the correct answer
If you like my response, please give it a Thumbs Up.

Hi Anna,

 

that seems to work!

However, when I save & exit the flow, then return to edit mode the font size setting is reset.

annajhaveri
Community Champion
Community Champion

@AValk add <html><body> in start of your email content while you are in code view and add </body></html> at the end of your email content, that will not reset the content, as shown in below example

annajhaveri_0-1657282557357.png

 

Regards,
Anna Jhaveri

If I have answered your question, please mark the post as Solved to help other users to identify the correct answer
If you like my response, please give it a Thumbs Up.
AValk
Frequent Visitor

Hi Anna,

 

that worked, thanks!

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