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does not have a service plan adequate for the non-Standard connection 'Word Online (Business)'

This flow was imported from another user that is no longer with our agency.  I have done everything so that I am an owner of the flow, the form used, and that word document used as the fillable form in the flow. I have a premium account and it is still giving me the error that the service plan in inadequate for this function. Any help would be appreciated.

Solution Sage
Solution Sage

Hi @MattD79 .


In the step where the MS Word connector is used, which account is the connection set to?


Which exact license do you have?


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@eric-cheng Thanks for the reply, the connection is to my account. My account is a business premium account and a power automate free.

Community Support
Community Support

@MattD79 The Word online connector is a Premium connector and as such requires a paid license for you to be able to use it in a flow or PowerApps. From your response, you currently have a Power automate free license( Office 365 E3/E5) this does not give you access to a premium connector. You need either the Power automate per flow license or the Per user license.

Ok Thank you for the help, it was working before so I wonder what changed. I guess I will have to find another way of getting what we need.


Community Support
Community Support

Was it working when the flow was owned by the previous owner or when you took over ownership? If it when it was before you took ownership, the previous owner might have had a Paid license or was using a trial license. It is worked after you took ownership, is it possible you had a trial license which recently expired?

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