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401 Authorisation Error on D365

I've built a flow that passes data from PowerApps to a note against a record in Dynamics 365. When I execute the flow as myself it works completely, fine, but when other users execute it, a 401 authorisation error occurs on the first D365 step. I have shared both the app and the flow with these users. Any help regarding this is greatly appreciated, and to aid your understanding of my problem, I've added the error that Flow provides:

{
  "status"401,
  "message""Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details.",
  "source""dynamicscrmonlineconnectionprovider-northeurope.db3-ase-001.p.azurewebsites.net",
  "debugInfo""clientRequestId: ab114aa6-0dc6-40cf-ba0a-1ede65931fd8"
}
 failure summary.PNG

 

Thanks,

Tom

1 REPLY 1
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Community Support
Community Support

Re: 401 Authorisation Error on D365

Hi @Clayton0903,

 

The 401 error is an authentication error, you could usually fix an authentication error by updating the connection. Please check the following article to fix your authentication error:

Authentication failures

 

I have reproduced the issue on my side, when the others run PowerApps app for first time that shared by you, they would receive a dialog notification:11.JPG

 

The PowerApps app would access Dynamics 365 with current login account if the other uses click “Allow”. If the other uses don’t have same Organization Name with you in Dynamics 365, the error would occur:12.JPG

 

Please check if the other users have same Organization Name with you in Dynamics 365.

 

Best regards,

Kris

Community Support Team _ Kris Dai
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