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psargaco
New Member

Action 'Start_an_approval' failed - GraphLookUpRequestFailedError

Hi, I'm getting the following error message on the Start_an_approval step:

The request failed. Error code: 'GraphLookUpRequestFailedError'. Error Message: 'User lookup request to Graph failed lookup for user identifier: '{"@odata.type":"#Microsoft.Azure.Connectors.SharePoint.SPListExpandedUser","Claims":"i:0#.f|membership|-----.-----@-----.com","DisplayName":"------, -----","Email":"-----.-----@-----.com","Picture":"https:/'.'.

(actual data was replaced with '-')

 

The Start_an_approval step is configured as follows:

psargaco_0-1617878960844.png

I'm guessing that the error message results from the "Assigned to" field, but the error message included the correct email address and user name. This used to work fine when the email address was hardcoded and there was no need for a lookup.

 

1 ACCEPTED SOLUTION

Accepted Solutions
v-duann-msft
Community Support
Community Support

Hi @psargaco 

 

Thank you for posting.

 

According to your description, you are getting error while configuring approval.

 

I tried to reproduce your scenario but it works fine from my end. Here is my test process:

SPO list:

v-duann-msft_0-1617940131519.png

 

Flow overview:

v-duann-msft_1-1617940131523.png

 

Approval email:

v-duann-msft_2-1617940131530.png

 

v-duann-msft_3-1617940131534.png

 

Please help to check whether you select the email part of @odata.

v-duann-msft_4-1617940131538.png

 

Hope the content above may help you.

 

Best regards,

Anna

View solution in original post

1 REPLY 1
v-duann-msft
Community Support
Community Support

Hi @psargaco 

 

Thank you for posting.

 

According to your description, you are getting error while configuring approval.

 

I tried to reproduce your scenario but it works fine from my end. Here is my test process:

SPO list:

v-duann-msft_0-1617940131519.png

 

Flow overview:

v-duann-msft_1-1617940131523.png

 

Approval email:

v-duann-msft_2-1617940131530.png

 

v-duann-msft_3-1617940131534.png

 

Please help to check whether you select the email part of @odata.

v-duann-msft_4-1617940131538.png

 

Hope the content above may help you.

 

Best regards,

Anna

View solution in original post

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