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craigns
Level: Power Up

Approval Form Flow - Approval email To line

Hi - I've created an approval flow from a form. It's working as it should, however, when I get the email after the form has been approved by a manager, the email shows me as both the To and From line. Is there a way to change this in the flow so it show coming from the manager that approved it? 

 

I tried by expanding the advanced settings and adding Mail Manager V2 to the From line but then I just didn't get an email at all. Not sure where it went actually. 🙂 

 

Thanks! 

Nichole 

 

Form Approval Flow.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Super User
Super User

Re: Approval Form Flow - Approval email To line

Unfortunately, the account used with the Flow approval action will always shows as the "created by" in the approval email. You can add someone else as the "Requested For" name = to do so, click on Advanced Properties in the Approval action and provide an email address for the Requestor.

Changing this address is a highly requested feature, but for now it does not exist. At this point, whichever account creates the flow, also sends the approval emails. However, you can do custom approval flows (not using the built-in approvals functionality) that allow you to use other accounts. I discussed those options here yesterday - how to remove flow owner in approval email.

Also, as @ScottShearer pointed out in that same thread: "A simple way of sending an email and not having the Flow authors email be used as the "from" address is to use the "Send an Email Notification" action - it will be sent from "PowerApps or Flow". The action has a green envelope as it's icon. No additional configuration is required."

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. THANKS!

View solution in original post

2 REPLIES 2
Super User
Super User

Re: Approval Form Flow - Approval email To line

Unfortunately, the account used with the Flow approval action will always shows as the "created by" in the approval email. You can add someone else as the "Requested For" name = to do so, click on Advanced Properties in the Approval action and provide an email address for the Requestor.

Changing this address is a highly requested feature, but for now it does not exist. At this point, whichever account creates the flow, also sends the approval emails. However, you can do custom approval flows (not using the built-in approvals functionality) that allow you to use other accounts. I discussed those options here yesterday - how to remove flow owner in approval email.

Also, as @ScottShearer pointed out in that same thread: "A simple way of sending an email and not having the Flow authors email be used as the "from" address is to use the "Send an Email Notification" action - it will be sent from "PowerApps or Flow". The action has a green envelope as it's icon. No additional configuration is required."

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. THANKS!

View solution in original post

craigns
Level: Power Up

Re: Approval Form Flow - Approval email To line

Thank you for the help! This will do. Appreciate it!

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