cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
RexWang
New Member

Approval failed because of CDS

Hi everyone,

 

We have a flow working just fine for the past weeks, but the Approval step in the flow starting to fail today. The error message says: Error code: 'XrmInstanceProvisioningIncomplete'. Error Message: 'A Common Data Service database for this environment has not completed provisioning or does not support the requested approvals functionality. A database administrator must save a Flow using approvals in order to complete provisioning.'. The flow will fail after spending 20 minutes in this Approval step.

 

I tried to search for some solutions online but there was only one people asked about this error and there were no solutions yet. Then I found a blog talked about upgrading the Common Data Service in the default environment if the organisation wants to preserve Flow Approvals history and Approvals currently in transit.

 

I'm not sure if the upgrading issue is related to my error, and I can't upgrade USYD's CDS from my account. Here is the blog: https://powerapps.microsoft.com/en-us/blog/remember-to-upgrade-your-previous-version-cds-database-to...

 

Does anyone have any idea how I can fix this error? Thanks in advance.

1 REPLY 1
v-bacao-msft
Community Support
Community Support

Hi @RexWang ,

 

As mentioned in the blog, if you want to use Flow Approval feature normally, you need to upgrade the previous version of CDS instance in Default Environment.

Please contact the administrator to upgrade your previous version Common Data Service database to ensure the normal use of Approval feature. For details, please refer to the following blog:

https://powerapps.microsoft.com/en-us/blog/upgrade-your-previous-version-common-data-service-databas...

Also worth noting is Deadlines and extension mentioned in the blog. If you have not completed the upgrade before the specified deadline, you need to contact support to reconnect to the database.

Hope it helps.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements
MPA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

PowerPlatform 768x460.png

Microsoft Learn

Check out our new Discover Your Career Path blog post series and get all the details.

Users online (2,347)