cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
KJG
Frequent Visitor

Approval flow sending 2 approval emails a minute apart

I have a workflow that once an item is added to a SharePoint list, an approval workflow is launched. The Approver is receiving 2 emails for the same item. When I look at the Run History, it is showing that the flow is run 2 times, either at the exact same time, or about a minute apart.

 

I had found another thread that someone had said they rebuilt their workflow exactly the same as the original and they stopped having the issue. My problem is I do not have the time to rebuild all my workflows to solve what should be a non-issue. Has anyone else had this problem? How did you cure it?

1 ACCEPTED SOLUTION

Accepted Solutions
v-alzhan-msft
Community Support
Community Support

Hi @KJG ,

 

Could you please share a screenshot of the configuration of your flow?

I'm afraid that the flow has been triggered twice so the flow would run two times to send two approval emails. Please make sure that your flow trigger is when an item is created, and make sure you don't have another flow to add an item when an item is created.

 

Best regards,

Alice   

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

5 REPLIES 5
ScottShearer
Super User
Super User

@KJG 

Please take a look at the approval emails.  Does your name appear in both after "Created By:"?

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

Hi Scott,

 

Yes, I am listed as the "Requested by" on both emails. They are exactly the same email, and both show as received at the exact same time in my Outlook.

v-alzhan-msft
Community Support
Community Support

Hi @KJG ,

 

Could you please share a screenshot of the configuration of your flow?

I'm afraid that the flow has been triggered twice so the flow would run two times to send two approval emails. Please make sure that your flow trigger is when an item is created, and make sure you don't have another flow to add an item when an item is created.

 

Best regards,

Alice   

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thank you, Alice. I do have my flow creating a Planner Task once the original item is approved. do you think that is what's triggering it twice?

Sk-73
Helper III
Helper III

Hi @KJG 

I also have the same issue as your post. 

I have a workflow, after the user submit a new request, the approver will receive an approval notification.

At this point, if the approver without taking any action, after 1-3 min will receive the 2nd approval request. 

 

This issue is quite strange, because sometimes even already approved the request, still receive the approval email.

 

Do you know what the root cause is?

Helpful resources

Announcements
Power Automate News & Announcements

Power Automate News & Announcements

Keep up to date with current events and community announcements in the Power Automate community.

Community Calls Conversations

Community Calls Conversations

A great place where you can stay up to date with community calls and interact with the speakers.

Power Automate Community Blog

Power Automate Community Blog

Check out the latest Community Blog from the community!

Users online (6,332)