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LimeLeaf
Helper III
Helper III

Approval mails - long runtime

Hi community,

we have a few approval power automate processes up and running in our organization.
For the most part these approval processes run fast and smooth.

But on a few days/runs the approval mails that are send by approval PA processes are taking way to much time. The same process generates an approval mail that takes a 1 minute or 50 minutes to arrive in approvers mailbox on the same day. There is no systematic to it and this flow behavior suddenly starts to appear and then disappear again for a period of time. 

The health status in the microsoft 365 admin center of power automate is fine for my region so I would expect to have a fast approval mails all the time. 

Why do some approval mails take longer to arrive then others even on the same day, same time and same process?

3 REPLIES 3
LimeLeaf
Helper III
Helper III

Any ideas regarding this topic that might help? 

LimeLeaf
Helper III
Helper III

We made some progress regarding this topic...

We discovered that just the approval mails took a long time to arrive sometimes. We tested it with the same process, same day, same timeframe (withing 10 minutes), multiple runs. Some mails arrive directly in the approvers mailbox after a few seconds others took over 50 minutes to arrive. 

But in contrast to the irregular receiving times of the approval mails - approvals arrive quickly at the approvers side in the approval section of power automate no matter what.

LimeLeaf_0-1661924276447.png

 

So it seems we have a problem here with the email receiving of some approval mails. 

LimeLeaf
Helper III
Helper III

The runtime of approval flows suddenly normalized without changing anything on our side.

Seems like it was a temporary problem with the approval service that might be solved for now.

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