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kenny1
Level: Powered On

Approvals UX - too many steps

We've just switched our Flows from using Send an email with Options to using Approvals and are enjoying the benefits. However it's not obvious to users that they need to click multiple times in different places to complete an Approval.

The first 2 flows we have used in Production both Managers have clicked on the Approve button in the email and then not noticed/clicked on the Confirm button in the Flow Approvals webpage.

I've also seen a user click on the button in the email and then try to click on the Approve button on the Approval card and then close the webpage, again, not noticing the Confirm button.

If the user is adding a comment I think the current UX is natural but otherwise my users are clicking twice on Approval buttons with no result and not noticing the Confirm button.

Is anyone else experiencing this with their users? I think with the right UX training wouldn't be required.

1 ACCEPTED SOLUTION

Accepted Solutions
v-zhos-msft
Level 10

Re: Approvals UX - too many steps

Hi @kenny1 ,

It seems there are some users who will not notice the Confirm button after clicking the Approve/Reject button.

Capture.PNG

You can raise your idea about simplify the UI of Approval to Flow Ideas Forum:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

Best Regards,

Community Support Team _ Zhongys

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
v-zhos-msft
Level 10

Re: Approvals UX - too many steps

Hi @kenny1 ,

It seems there are some users who will not notice the Confirm button after clicking the Approve/Reject button.

Capture.PNG

You can raise your idea about simplify the UI of Approval to Flow Ideas Forum:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

Best Regards,

Community Support Team _ Zhongys

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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