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Automated task creation from shared mailbox

I'm trying to create automation that will create taks when new email arrive in shared mailbox. 

My first version worked fine, however it created duplicates when someone replayed to our mail. To fix that I've added logic

 
 
 

image.png

 

unfortunately this do not work. It say that run was successful but ticket is not added.

 

image.png

Why condition box is greyed out and can't peek inside? 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support
Community Support

Hi @Niviral ,

 

Please refer to screenshot below to create the flow:

1.png

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
Super User II
Super User II

hi @Niviral  when the users replay the message the subject changes to RE: so you can use that to compare if the message contains RE: just don't create task 



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Community Support
Community Support

Hi @Niviral ,

 

Please refer to screenshot below to create the flow:

1.png

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Hi @v-alzhan-msft 
I'am very thankful for your assistance. Could you tell me what is inside length(..)?

 

I have figured this out. I'm very, very thankful for help. 

what goes inside lenght()? It returns an error when getting there

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