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Anonymous
Not applicable

Beginning sometime in week starting 4/5/21, my run only users can no longer run flows

Beginning sometime in week starting 4/5/21, my run only users can no longer run flows. I had to add them all as owners. What changed and will this be fixed?

2 ACCEPTED SOLUTIONS

Accepted Solutions
MattMarcilio
Community Support
Community Support

Hi there,


Please try the following according to this troubleshooting documentation that might help you address the issue:
Troubleshoot common issues with triggers - Power Automate | Microsoft Docs
 

  1. Fix/update connections.
    If your flow uses a Manual trigger, it needs the connection of the user who is triggering the flow. If it uses the Recurrence trigger, it can run on the flow maker's connections.

 

  1. Confirm the user has the appropriate license for the connections in the flow.
    A Power Automate license is required for the user to perform any actions like save, turn off, etc. A Power Apps, Dynamics 365, or Office 365 license is not sufficient. Users with whom flows that use premium connectors are shared will each need a Power Automate Per User or Per Flow license to edit or manually trigger the flow. If the user was previously able to save/modify the flow, it's possible that their license has expired.

 

If issue still persists and you would like to create a ticket with Microsoft Customer Support, here is a link on how to do so: 
https://docs.microsoft.com/en-us/power-platform/admin/get-help-support


Regards,

 

Matt

 

-------

 

Community Support Team _ Matt Marcilio

If this post helps, then please consider "Accept it" as the solution to help the other members find it more quickly.

View solution in original post

Anonymous
Not applicable

Hi @MattMarcilio 

Prior to last week my users were able to run these flows. All connections are non-premium connections and all users in the group have Power Automate Free. The Flows have our Human Resources Office 365 group as the run only user. They typically run them from a Power Automate Tab in Teams but the Flows are greyed out with no ability to run them whether they are in the Web or in Teams. I will report this as an issue.

Thanks!

View solution in original post

2 REPLIES 2
MattMarcilio
Community Support
Community Support

Hi there,


Please try the following according to this troubleshooting documentation that might help you address the issue:
Troubleshoot common issues with triggers - Power Automate | Microsoft Docs
 

  1. Fix/update connections.
    If your flow uses a Manual trigger, it needs the connection of the user who is triggering the flow. If it uses the Recurrence trigger, it can run on the flow maker's connections.

 

  1. Confirm the user has the appropriate license for the connections in the flow.
    A Power Automate license is required for the user to perform any actions like save, turn off, etc. A Power Apps, Dynamics 365, or Office 365 license is not sufficient. Users with whom flows that use premium connectors are shared will each need a Power Automate Per User or Per Flow license to edit or manually trigger the flow. If the user was previously able to save/modify the flow, it's possible that their license has expired.

 

If issue still persists and you would like to create a ticket with Microsoft Customer Support, here is a link on how to do so: 
https://docs.microsoft.com/en-us/power-platform/admin/get-help-support


Regards,

 

Matt

 

-------

 

Community Support Team _ Matt Marcilio

If this post helps, then please consider "Accept it" as the solution to help the other members find it more quickly.

Anonymous
Not applicable

Hi @MattMarcilio 

Prior to last week my users were able to run these flows. All connections are non-premium connections and all users in the group have Power Automate Free. The Flows have our Human Resources Office 365 group as the run only user. They typically run them from a Power Automate Tab in Teams but the Flows are greyed out with no ability to run them whether they are in the Web or in Teams. I will report this as an issue.

Thanks!

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