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ManishJain
Solution Sage
Solution Sage

Case Resolution using Flow

Hi,

I am using CDS(current) connector to resolve case using unbound action (CloseIncident) and it is not working. Has anyone got success resolving case via flow using this method or other way. Please let me know.

 

Thanks

3 REPLIES 3
v-litu-msft
Community Support
Community Support

Hi @ManishJain,

 

Could you please share the screenshots of your Flow, please?

 

You said it is not working, you could share the information of the error, if we could get more information about your issue, it will help us better to assist you, thanks.

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi ,

 

Usually when we resolve the case via code we first instantiate caseresolution and then execute CloseIncidentRequest message attaching the caseresolution and status. I am following the same by creating new record of case resolution passing the incident id and subject. Then calling the unbound action CloseIncident. CloseIncident message is not what it should be it is not giving the option of attaching case resoltion created above , instead it is replicating the UI part of dialog box and at the same time it gives error when attaching the case directly in that.

 

Thanks

This is where I need to get the inputs for case resolution for using Unbound Action

Parameters.JPG

 

 

And when I go programmatic approach it creates case resolution entity but close incident request is not successful giving me the following error while I attach the case entity directly in incidentresolution_incident_value

 

When case is attached directly.JPG

 

Thanks

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