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Anonymous
Not applicable

Click approve but receive rejected email

I created an approval flow that is triggered by an occurrence. Every day at 8am the flow check my doc libraries metadata and if an item is in pending approval state, the approval email is sent again. This acts as a reminder to get documents approved as fast as possible. When I set this up, it worked great. Now it does not work at all. A document gets approved and the state is supposed to change to approved and progress the flow but it does not so it is sending the reminder email every day when it is not supposed to. I have been working on this and 2 other flows for months and when I save them, they work great and then later I come to realize that they are broke again. This is extremely frustrating and I just want it to work and leave it alone but I cannot and I am stuck here. Someone please help! I have attached pics of the first Occurence Approval Flow.

 

Pic1:

QAN Approval Process Flow - Pic 1.PNG

 

Pic 2:

QAN Approval Process Flow - Pic 2.PNG

 

Pic 3:

 

QAN Approval Process Flow - Pic 3.PNG

 

 

 

 

Pic 4:

 

QAN Approval Process Flow - Pic 4.PNG

 

2 REPLIES 2
v-bacao-msft
Community Support
Community Support

Hi @Anonymous,

 

I want to try to simplify your Flow according to your requirements. It seems that there are a lot of steps that are not necessary.

Your requirements: 

    Checking the Status in the doc libraries once a day. If it is "Pending Approval", need to send an approval request, and the approval type is "Everyone from the assigned list".

 

       First of all, the screenshot file Pic: 2 Update file properties I think can be removed, it does not work here.

      Then, since the approval type is "Everyone from the assigned list", you could use Response instead of "Apply_to_each+Responses".

      Because of the type of approval type, only Approver in the assigned list selects Approve, and Response is Approve. Conversely, as long as an Approver selects Reject, the Response is Rejected.

       I noticed that your Status column has several values ​​and updates under different conditions. Could you tell me which values? Of course, this may not be the cause of the issue, we need to focus on the file whose Status is "Pending Approval".

 

In summary, I think your Flow could be simplified to look like this(Simplified Step, but the configuration of custom content in action can be defined by yourself):

6.PNG

 

7.PNG

Start an approval action and Send email with options is consistent with yours, with no changes.

I'm not sure if this simplification of your Flow is in line with your design intent. If not, please feel free let me know.

 

Best Regards,

Barry

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
GabrielStJohn
Microsoft
Microsoft

Hello, @Anonymous!

Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-bacao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!

Thank you for being an active member of the Flow Community!

-Gabriel
Flow Community Manager

- Gabriel
Community Manager
Power Automate | Power Virtual Agents
Super User Program Manager



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