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Anonymous
Not applicable

Connection not found. Please create a new connection and change your application to use the new connection.

Hi, 

 

I don't know why I am getting this error.

 

tiemo_123_1-1627390695563.png

 

Can someone help me?

 

 

12 REPLIES 12
ekarim2020
Super User
Super User

Try: Check your connections, and add or modify if needed:

ekarim2020_0-1627394170706.png

Ellis

Anonymous
Not applicable

Hi @ekarim2020 ,

 

I have tried to do this however it I still have an error. For some reason it says invalid connection despite the fact that this is my correct email?

 

tiemo_123_0-1627408456939.png

 

 

ekarim2020
Super User
Super User

Can you delete the connection and then add a new connection?

You can see all the connections for the flow on the details screen:

ekarim2020_4-1627411797912.png

Can you also try deleting the send mail action and then re-adding it

 

The connections in use by Apps and Flows can also be found here:

ekarim2020_0-1627410537874.pngChoose a connection, then click ... , then select Details:

ekarim2020_3-1627411475968.png

Click Flows using this connection are then listed:

ekarim2020_2-1627411028080.png

If the connection is working for other flows and apps, then the issue is likely to be with the current flow.

However, it is usually far quicker to delete the action and re-create it, or start again and create a new flow if it's a short flow, or to use a new copy of the flow using Save As than trying to figure out what's gone wrong.

Ellis

Anonymous
Not applicable

Hi @ekarim2020 ,

 

I have deleted Office 365 Outlook from the connections.

 

tiemo_123_0-1627460503648.png

 

Then added the Office 365 connector. However I still get this error.

 

tiemo_123_1-1627461020824.png

 

😞

ekarim2020
Super User
Super User

For your flow, I would expect to see the "When an item is created" to be the trigger followed by the Send an email action. Can you try the following flow with just two actions:

ekarim2020_2-1627462130374.png

 And as another test, can you create a new flow and test the Send an email (V2) connector:

ekarim2020_0-1627461566525.png

Ellis

Anonymous
Not applicable

Hi @ekarim2020 ,

 

I have tried to do this but still I get this error.

 

tiemo_123_0-1627464783394.png

 

ekarim2020
Super User
Super User

This error message seems to be more meaningful than the last one.

For the above flow (Manual Trigger, Send Mail),   can you click on the "..." in left and check the connection:

ekarim2020_0-1627465664409.png

Is there an invalid connection warning displayed?

Try adding a new connection reference:

ekarim2020_1-1627466000123.png

And this time select Use another account, and login with your MS 365 account details:

ekarim2020_2-1627466327325.png

Ellis

Anonymous
Not applicable

Hi @ekarim2020 ,

 

I followed and added the new connection. However this is is what is displayed.

 

tiemo_123_0-1627471072611.png

 

Anonymous
Not applicable

Also these buttons do not work, and they don't navigate to anything.

 

tiemo_123_0-1627475139787.png

 

ekarim2020
Super User
Super User

That's very odd.

(1) Can you try a different browser? This is to eliminate any browser related issues - if any.  Try editing and running the flow.

(2) Provide a screen shot of the flow's Details screen:

ekarim2020_1-1627485334886.png

Ellis

 

Anonymous
Not applicable

Hi @ekarim2020 

 

I have tried to attempt this on all browsers. However nothing is working.

 

tiemo_123_0-1627550159358.png

 

I currently don't have any flows. I am trying to create one but this is my difficulty.

 

tiemo_123_1-1627550281135.png

 

 

 

 

Anonymous
Not applicable

Hi @ekarim2020

 

I think my organization has not given me permissions/authorization to use office 365 outlook. That's why its not working. 

 

Thank you so much for your help, and helpful suggestions.

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