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GunnarRun
Level: Powered On

Create Case from Facebook post?

Hi all

 

I am trying to use Flow to create a Case in D365 based on a Facebook post on a Page

The standard API only creates records based on my own posts on my own wall

Ideally we shoudl only create cases when a customer posts on a corporate page

 

Does anyone have a working solution?

 

Thanks in advance

Best regards

Gunnar

2 REPLIES 2
Community Support Team
Community Support Team

Re: Create Case from Facebook post?

Hi @GunnarRun ,

 

The trigger when a new post created on a corporate page is not supported in microsoft flow currently.

If you would like this feature to be added in Microsoft Flow, please submit an idea to Flow Ideas Forum:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

GunnarRun
Level: Powered On

Re: Create Case from Facebook post?

Thanks for the quick response Alice / @v-alzhan-msft 

 

I will be submitting a request for enhancements to the Facebook Connector

I'd think alot of customers would already have requested and submitted this request

 

Any suggestions for a workaround?

 

Best regards

Gunnar 

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